Wells Fargo Bank PA, Schnecksville

Wells Fargo Bank Reviews

• R

  Rick Witty
  1

  On my daily walk I found a brand new unsigned Wells Fargo Debit Card on the ground by the Bank. Due to the Pandemic entry is by appointment only. So doing the honest and ethical thing I walk up the the drive thru to return the debit card. There were no cars around or in the area. While trying to put the card into the tub to sent. "A young lady who told me her name was Michelle is screaming at me saying you can`t use the drive thru without a car over the loud speaker!" I explained , I was returning someone`s lost Debit Card. No apologies, no thank yous, just you cant do that, and a blank stare of how dare you. Sad you only receive abuse for being honest and doing the right thing. This Branch has a lot to learn about customer service.

  Response from the owner

  Hi, Rick. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• A

  Adam Kleintop
  1

  Although Google says they are open, it is actually only their drive through and you cannot go inside or talk to a banker. I tried calling 3 times before I drove over, and no one answers the phone. I wish either their phone or website stated that they are drive through service only. They lost a customer today. Why would I bank where I'm not even allowed inside, when I can easily go across the street to BB&T.

  Response from the owner

  I appreciate you bringing this to our attention, Adam, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• R

  Riley R
  5

  Employees are always friendly and helpful. A few months back I was there when a very irate customer came in. I'm not sure what the issue was exactly but he was acting like a real jerk. Yelling at the tellers and making a big scene. The entire staff, and especially the teller he was working with, kept their cool and remained polite and professional through the whole thing. I would have lost it on the guy but I was very impressed with how they handled him. I've never had a problem with anyone at this branch and it's always a pleasure when I stop in.

• G

  Gary Reider
  5

  I live in Allentown PA. I dried the 15 miles to Schnecksville branch because I started banking there when my brother, who lives down the road, died. They are nicer than the branches in Allentown, they are very helpful and Davia Taylor, who help me with this gracious as a person could be I will still drive the 15 miles to bank at the bank thanks

  Response from the owner

  We appreciate your feedback, Gary. I'll make sure the branch is aware of your kind words. Thanks for choosing Wells Fargo. Feel free to reach out to us at [email protected] with any concerns about your previous experiences. Thanks. -Nick, Wells Fargo HL Social

• C

  Christopher Propson
  1

  They would not cash my check after they cashed my checks 2 times. The drive thru lady threw the check at me then I tried to get it cashed in the lobby and the drive thru woman made the tellers inside stop from cashing my checks, I wouldn't go there of they don't want to do their job.

  Response from the owner

  Thanks for your feedback, Christopher. I'm truly sorry about the customer service you received when you tried to cash your check, and I assure you I'll have your experience thoroughly reviewed. Please email me at [email protected] with your username and more details about what happened (no account numbers). I also ask that you mention your review on a Wells Fargo location. -Cory, Wells Fargo HL Social

• K

  Kevin Kern
  5

  Always friendly whenever I visited. Simple and easy. Building is clean and looks nice.