The Neffs National Bank PA, Neffs

The Neffs National Bank Reviews

• m

  mark schaffer
  5

  1974, I had been a teacher at Parkland High School since 1971. My salary was $7,300 a year. So many banks turned me down because I did not earn enough money to buy a $35,000 ranch home on Woodlea Rd. So discouraging. But Neffs Bank took a chance on me. Paid it off early. Loved that home and community. Thanks Neffs Bank for helping me, a 27 year old, begin his future.

• R

  Robert Dawn
  1

  I came into this bank to open a new business account and another account for investment property, so i can collect the rent. I spoke with Diane and IT WAS A TERRIBLE EXPERIENCE. This grumpy and mean woman spoke down to me, screaming at me for disagreeing or not understanding the charges. I felt humilated and I left without opening my accounts. Instead, I went to Wells Fargo. I opened my accounts there, customer service was much more friendly and accomodating. I would never step my foot again in this bank. Save your time, go to any other bank, you won't regret it.

  Response from the owner

  We're sorry to see your negative review. There seems to be more to this situation as we have no record of your visit and this is not the customer service experience we consistently provide. Diane holds a back-office position and does not give out information on opening new accounts and would not have been who you met with. We'd like the opportunity to discuss this with you and see how we can help you accomplish your banking goals. Please call us at 610-767-3875

• P

  Pete Swavely
  1

  Bank leaders are prone to screaming at customers in their parking lot. Over the top, unbelievably rude. With lots of great local banking options, I'd advise only opening an account here if you enjoy being verbally abused.

  Response from the owner

  Pete, We're sorry to hear you have had a bad experience. This is not the customer experience we pride ourselves in providing. Please reach out to us directly to tell us more about what happened and how we can resolve this issue for you. Thank you. 610-224-4261

• N

  Nick Pugliese
  1

  The worse customer service, ever! If I could, I would give 0 stars. I spoke with Diane Kneller. This grumpy woman yelled at me like I am her son, not a customer. Not just she yelled at me but she also was very rude hanging the phone on me. Ms Diane, you should stay home when you have a bad day instead yelling on customers.

  Response from the owner

  Nick, We are sorry to hear you have had a bad experience. We believe this stems from an incident when you were here providing a service as a vendor. We'd like the opportunity to discuss the situation with you further. Please reach out to us at 610-224-4261

• c

  cara slonaker
  5

  We highly recommend Neffs Bank/Ronald Miller. We just refinanced, Ron was so amazing. Very helpful, made this encounter super easy. We absolutely love Ron Miller. Awesome guy. Thank you very much

• G

  Greg Rentschler
  5

  Best bank in the area, the last community bank. Very friendly and easy to deal with. Thrilled there is a Walnutport location too!

• D

  D H
  5

  Been using this bank for years and wanted to send them out some appreciation. They do a great job for me and my family and I cant imagine going any other place. Small bank that does big things for us. Thank you

• S

  Sara Reitz
  5

  Neffs bank is the best bank for mortgages, checking accounts, savings accounts, etc. They have the best rates for helping your money grow. Most banks are connected to or owned by big corporate banks or companies that are focused on making themselves, not you, money. Neffs bank is nothing like that. If you need to get a mortgage go to Neffs bank. I've spent months researching which bank is best for a home mortgage and Neffs bank checks all boxes. Their staff are very friendly, professional, and full of knowledge. I highly recommend them for all banking needs.

• D

  Don R
  5

  Very friendly and honest, always willing to help with all my banking needs. I like that they smile when I come in and make me feel comfortable. Have been a customer of larger banks in the past. I will never go back. It is always the same familiar faces when I come in, not a lot of new people every other month. The personal service at Neffs National bank cannot be beat.

• T

  Tifani Jones
  1

  On my second personal loan with neffs bank. First one was paid off early with no missed payments! My current loan is half paid off, and Due to no work with the covid-19 I missed two payment witch Ronald Miller put at the end of my loan for me. When reaching out to refinance the remaining amount to lower the payments I’m told with my payment history there is nothing the bank will do for me!!!!! Ronald Miller Is making Neffs National Bank go down hill and fast. The original Ron Giltner was amazing to his long term clients!

  Response from the owner

  We appreciate your feedback and taking your time to provide a review regarding your recent experience with our retail lending department.