Wells Fargo Bank Thomas Dr, Panama City Beach

Wells Fargo Bank Reviews

• C

  Christy Bouche
  1

  We went to the Thomas Drive branch to deposit a large check. Ever since we have been trying to get the branch manager to call us back and explained what happened. We haven’t even received the courtesy of a call back. While there we waited a long time while other people came and went. Sitting there you could see several tellers gathered but since we have never had issues with our account in the decade we have been there, it didn’t register right away that they were discussing our account. For several long minutes a group of young ladies looked at the screen and even pointed at my car and then finally finished the transaction and I went in my way only thinking, that was weird. It was not until later on when I tried to get gas that I learned my card was not working. I called the other person on the account and asked and she said her was not working either and she was stranded at a empty house we were moving out of because she couldn’t get gas in her SUV. After many phone calls since it was after hours we found out there was a freeze on our account. Something they could have told us directly and I realized they sat there and discussed while pointing and gawking at me instead of telling me directly. For an entire night we were left to wonder what was going on until “legal” could inform us in the morning. We found out that a state was trying to collect on a debt that was from 1991 that we were never served for and was never in my name but because I lived in the house someone ran a business out of. We have secured an attorney to address the issue with Mississippi. In the mean time, Thomas drive Wells Fargo has cost Wells Fargo my business. After speaking with several other banks on the issue we were told it is policy they tell their customer before allowing something to be deposited if there was a hold or freeze or any issue on the account. Even if it was over-drafted they would cash the check directly and allow us to pay the overdraft and then look into the issue with the legal order ourselves. The only event they wouldn’t do that for was a direct deposit, as if a deposit was made in person, they would tell us. Three banks have backed this up. We are your customers and have been for over a decade. Not some backwoods state that has hired some crooked commissioner who has figured out how to go around statue loopholes and steal money from citizens, as an attorney has told us has been rampant.

  Response from the owner

  Hi, Christy. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• J

  John
  5

  We had the pleasure of working with Eric Comer at Wells Fargo 2509 Thomas Drive, Panama City Beach. Eric is highly dedicated and knowledgeable with extraordinary customer service skills. We had to do a wire transfer and he did and exceptional job! He was very nice and we look forward to working with him in the future.

  Response from the owner

  Thanks for taking the time to share, John! Have a great day. -Casey, Wells Fargo HL Social

• M

  Maria Castaneda
  1

  Horrible Costumer service. You need to call in advance to MAKE A DEPOSIT!!!! Yes. TO MAKE A DEPOSIT because is really INCONVENIENT for the manager… that has a terrible actitud by the way!!! I do have 3 mortgages with Wells Fargo and 2 accounts, and considering moving to another bank!!! This branch is by far the worst… just like the actitud of their employees.

  Response from the owner

  Thanks so much for your feedback, Maria. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• N

  Neil Armstrong
  1

  Customer service has gone downhill at this branch. It’s non existent. Try to call them. Try to call anyone at the branch, you will not get thru and you will not be called back. Have a quick question, go to another branch because they don’t care. Gustavo used to be helpful but now he won’t return calls at all. Gave me his direct line, always goes to VM and he never calls back. This is not for personal, it’s for business. I’ve decided to take my businesses to another bank simply because this branch has gone downhill. Return calls people!!

  Response from the owner

  Thanks so much for your feedback, Neil. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• S

  Susan McClure
  3

  I enjoy the fact this bank is very convenient for me. I have always had great service here. What I dislike about this location is people will not pull forward in the drive thru so that I may get to the ATM. Most of the time I park and walk around or I will get out and ask them to pull forward. They don't see the painted sign in the drive not to block it,(when they can pull forward). Could signs be visible to let customers know and can see,Maybe with a fashing light attached.

  Response from the owner

  Thanks for your thoughtful feedback on this location, Susan. If you’d like to discuss any concerns in further detail, please feel free to email us at [email protected] (no account numbers). We appreciate your continued business. -Nick, Wells Fargo HL Social

• B

  Brittany McDonald
  1

  Terrible customer service. I went to open a business account and the man who was suppose to help me was not at all helpful. Speaking down on me & cutting me off while I asked questions. It was a horrible experience. I felt like my business was not wanted there, and frankly I’m happy to take it else where.

  Response from the owner

  Hello, Brittany. This is not the customer experience we strive for, and I hope you’ll accept my apology for what happened. Please email me at [email protected] with your Google username, full name, phone number, and address (no account numbers). Be sure to mention that you posted a review on a Wells Fargo location as well. I’ll do my best to address your concerns. Thank you. -Casey, Wells Fargo HL Social

• C

  Carrie Davis
  2

  Been a customer for years, my husband tried to deposit money in my account and they refused the deposit because I was not there. Due to disability he went with MY card and MY I.D. this makes no sense at all that someone can't deposit money in MY account for me, the reason they gave was unacceptable..

  Response from the owner

  Hi, Carrie. We take this issue seriously and appreciate you bringing it to our attention. To ensure I can ask the appropriate team to look into what happened, please email me at [email protected] with more details about this interaction. I ask that you mention your review and Google username as well (no account numbers). -Nick, Wells Fargo HL Social

• B

  Barbara Jacquemin
  5

  I have been able to call and make arrangements to get savings bonds cashed and notorized signatures on closing documents. The staff is friendly and personable. The drive through is always busy but moves fast.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Barbara. It’s wonderful to see that you’ve had such a positive experience at this location. -Nick, Wells Fargo HL Social

• s

  sigrid forney
  5

  I am moving to PCB soon and wanted to see how customer oriented the local Wells Fargo Bank was. I was more than impressed. A young lady met me in the lobby, directed me to the person I needed to see and I completed my transaction in minutes. I can't wait to live in PCB and be a customer of this bank.

• J

  Josh Walls
  1

  Says online the bank drive thru is open at 9am and inside of course closed due to pandemic but opens at 930am typically or special requests by the bank. The city side opens at 830 am but I live on the beach. This location should under stand the importance of not only social distancing but being a bank open according to schedule or before. This is a very hard time for all but customer service still remains number one priority. Definitely will never use this bank again and prefer regions to be honest. Very bad business and this is why I will have my wife remove her 2 accounts and refer others to do the same. Just terrible waiting times as well in the past. 0/10 for customer service.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social