Wells Fargo Bank S Laburnum Ave, Richmond

Wells Fargo Bank Reviews

• F

  Former Customer
  1

  Wells Fargo, especially at this branch, provides ZERO CUSTOMER SERVICE. You walk into the branch and wait for 30 minutes before someone asks what do you need. You try to call the bank and no one ever answers the phone or you leave a message for a personal banker or the branch manager and no one returns your call. Personal backers are not properly trained and often don’t know how to answer your question or assist you or display a sense that they really don’t care about you (NO ACCOUNTABILITY TO SEE ISSUES GET RESOLVED - JUST MORE EXCUSES). Many times branch employees are talking to each other and completely ignore the customers. About a month ago I decided to close my Wells Fargo accounts, as well as my family’s accounts, in addition of all association with this bank. As a long time customer, including having multiple mortgages and various accounts (including investment accounts) over the past thirty years I no longer feel like a “VALUED CUSTOMER”. I also sold my Wells Fargo shares because this banking institution continues to have class action suits brought against them and even with a new CEO they continue with the same behavior of doing illegal and unauthorized things with customer’s accounts. They make promises to get you to open accounts but what they say or promise about the provisions and terms of such accounts gets changed without keeping the customer apprised of the account term changes. With this type of unprofessional and unethical national reputation over the past 10 years I can’t imagine that Wells Fargo will be around much longer. There are professional and ethical banks out there that would value your business. Even escalating issues with District Managers gets no resolution - just excuses.

  Response from the owner

  Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• M

  Marleny Woodley
  1

  my mother needed a checking account and the day of the appointment we were met by a lady who did not have access to the system to open the account. Then she told me that my mother had to make the online account herself using her phone, I told her why? and she said that she was the only one who didn't have access to the system for that I told her it's a waste of time because I'm on my lunch break and I could do it from home. so she helped us do it with the phone and we couldn't do it. and nobody with access to the system could do it because they had other clients. The lady did have the intention of helping but it is ridiculous and disrespectful that you go to the bank on the day of your appointment and nobody helps you because the employee does not have access. If you don't want to waste your time, don't go to that location because it doesn't have more than two workers available either.

  Response from the owner

  Hi, Marleny. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• M

  M Johnson
  1

  My beloved mother opened an account at this banking institution called Wells Fargo for her brother (my uncle). This account had no transactions to take place by my uncle when arriving by appointment to close the account the service by the female representative wasn't courteous, didn't follow legal steps to acknowledge my power of attorney because he is mentally challenged and when I inquired about hundred of dollars being missing from the account. The response provided was, "oh, this is an old statement you have." The response should have been let me review your account transactions. Let me see if an investigation should take place. She asked him did he withdraw any money at any time? My uncle's response was, NO. I will escalatw this issue to Upper level management, then, local government then, FDIC and so on....I will complain, blog, post on social media etc. until it's resolved. I've banked locally, state-to-state and internationally and have never understood the training of personnel employed by Wells Fargo for this reason and some of my personal experiences. I avoid this banking institution at "all" cost.

  Response from the owner

  I appreciate you bringing this to our attention, and I'd like to escalate this matter to my support team for a thorough review. At your convenience, please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). Thank you. -Jessica, Wells Fargo HL Social

• R

  Reuben Winston
  1

  the worse banking institution on the US, will be closing my account and going to Bank of America as soon as they stop giving me a run around. Canceled my card, didn't tell me they were nor did i get a replacement card. no longer have access to my money, all my subscriptions canceled causing me to lose years of valuable pictures and work notes. called 3x and STILL don't have a replacement card. Been downhill since they changed from Wachovia. Can't wait to get rid of them

  Response from the owner

  Hi, Reuben. Your review caught my attention, and I will have the appropriate team look into your concerns. At your convenience, please share your full name, phone number, and address in an email to [email protected]. Please also mention your review and Google username, and I'll forward this matter for review as soon as I receive it (no account numbers). I apologize for the experience and look forward to discussing this further. -Nick, Wells Fargo HL Social

• h

  holly hoxter
  1

  During covid no one can bank inside. That being the case why on earth do they only have 2 drive through windows open? Anytime i come here theres always a line around the building. Come on wells fargo do better. They have 5 lanes and only 2 are ever open. All the other banks near here are closed so get your employees back to work. Highly considering switching banks.

  Response from the owner

  Thanks for bringing this to our attention, Holly. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• J

  Janelle Henry
  1

  Twice tried to get all deposit slips and not given them all. Had to make second trip to pick up remainder of them. Lines too long inside. I consistently have to wait in line 15 minutes for a two minute transaction. Tellers want to chit chat with customers and among themselves. Supervisors should hop on a station to help out when they are needed instead of standing around and walking to back room. Need a drive up lane so business customers can get change outside instead of having to come inside.

• J

  Joey Ledford
  5

  The best of the BEST! Natasha and everyone at this branch have taken care of my business and personal banking needs to a T. They are by far the most Home town group I have ever delt with from a major bank.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Joey. It’s wonderful to see that you’ve had such a positive experience with Natasha and the other team members at this location. Thank you for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• L

  Leon Parker
  1

  This is now the second time that I have lost money making a deposit in the ATM. I will never deposit money in the ATM ever again!!

  Response from the owner

  I’m truly sorry this was your experience when using this branch's ATM. Please allow me the chance to have this thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you sharing this with us and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• T

  Trimillious Effect
  1

  Customer service is very unreliable and basically useless employees working in this branch .....long story short I went to another branch and handled my transactions without any hassle at all

  Response from the owner

  What makes you feel this way? Please tell me more about your experience at this branch in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Janet, Wells Fargo HL Social

• L

  L.W WEST
  1

  Beware this bank, especially this branch. Staff is rude, will take liberties with your money that will screw up your life!!!! You've been warned!