Wells Fargo Bank W Cheltenham Ave, Wyncote

Wells Fargo Bank Reviews

• s

  sheed da savage 2.0
  1

  Never going to that place again I literally took 40 dollars and the security guard took it inside saying it’s the lady’s money because the atm was broken which I didn’t know I’m never coming back

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• E

  El Hadj Gueye
  1

  The employees that work for this branch have 0 knowledge in what they’re doing and have nasty attitude such a disgrace

  Response from the owner

  Thanks for your feedback. Could you tell me more about your experience in an email? Please address it to [email protected], include your Google username, and mention this review (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• N

  Nahkeira Smith
  1

  NEVER AGAIN!!!! Customer service is actually horrible!!!! Sis it’s never that deep for your attitude to be like that in a place of business and where you handling people money you never know who will walk in that door! The fact that there is no branch manager is unprofessional as well, but no I see where all the attitudes comes from because there’s no structure or leadership!!! Absolute ghetto!!! I would not recommend anyone to go here. There employees are lucky they are behind glass cause there gonna test the right person one day and I really pray for there safety. Better team is well needed!!!

  Response from the owner

  Thank you for the detailed review, Lachelle. I'm truly sorry you didn't receive the customer service you expect of us, and I want to thoroughly review your experience. Please email me at [email protected] with your Google username, and be sure to mention you posted a review on a Wells Fargo location (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• D

  D B
  1

  A friday..after a holiday. Pay day for most people. Why are older folks standing in a long line with 2 tellers? This would not happen at a credit union. Too many banking options for this be acceptable. PLEASE GET better at customer service. Why should I bank you a bank who does not care. Management need to be better!! As a member this should not be the norm.

  Response from the owner

  I’m sorry to see your experience at this location wasn’t what you expected of us. I’d like to look into these concerns for you. Please email [email protected] with your full name, Google username, phone number, and address (no account numbers). Be sure to mention you posted this review. Thanks in advance. -Liz, Wells Fargo HL Social

• J

  Jemima Randall
  5

  It’s your typical Wells Fargo, so if you enjoy Wells Fargo Bank, it’s fine. The staff is friendly, knowledgeable and they keep the lines moving.

  Response from the owner

  We appreciate your feedback, Jemima. Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• A

  Ang F.
  2

  Security guard is always rude they act like I did something to them and the word Thank you goes a long way the one at Front and Olney are always pleasant if you don't remember what customer service is go there they will show you how it is done

  Response from the owner

  I'm sorry you were upset after visiting this branch, Angela. Could you email me at [email protected] with some details about what happened? Please mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shannon, Wells Fargo HL Social

• C

  Chloe Miller
  1

  Sara is rude! She hung up on me and didn’t allow me to finish asking questions because I said I wasn’t a customer. Thought about switching banks but I definitely won’t now!

• C

  Chavonna Spencer
  1

  Snide remarks, too much eye rolling, not enough customer service and even breathing. Tired of dragons breathing in my face and my money getting singed

  Response from the owner

  Hi, Chavonna. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• X

  Xavier Haughton
  1

  Most difficult bank every time I come here.

  Response from the owner

  What makes you say this, Xavier? Please email me at [email protected] with your username and some details about your visit (no account numbers). I also ask that you mention your review on a Wells Fargo location. I look forward to addressing your concerns. -AJ, Wells Fargo HL Social

• N

  Natalie Marcano
  1

  Horrible customer service especially the female in business department very unprofessional.if i were you i would take my business banking elsewhere.

  Response from the owner

  I'm disappointed to learn about your interaction with one of our team members, Natalie. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social