Wells Fargo Bank W Central Ave, Fitzgerald

Wells Fargo Bank Reviews

• L

  Lenita Bryant
  4

  I always have a pleasant encounter with the tellers. On the other hand, the LOCATION of the very SMALL bank makes it hard to conduct your business in a TIMELY manner. You are lined up in the street waiting to approach the ONLY teller there is that is trying to give each customer the necessary attention. This will make it a 10-15 minute wait in the street.

  Response from the owner

  While it’s wonderful to see that you’ve had such a positive experience working with our team members at this location. I can understand why you are frustrated about the long wait times, and I hope you'll accept my apology for the experience. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• E

  Erin Starke
  1

  The ATM is always down. No other wells fargo banks or ATM to choose from. The bank is closed on the inside and has been since covid started in 2020. The entire world is open but this place. Slowest drive thru on the planet. Definitely changing banks.

  Response from the owner

  I appreciate you bringing this to our attention, Erin, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• F

  Fred Ratliff
  1

  Terrible customer service and will tell you that they are recording you but if you notify them you are doing the same they will say that they do not allow recording of their calls and will tell you they are ending the call. If you say fine then you do not allow them to record you they still will tell you they are ending the call. They hate to get caught in their own lies...

  Response from the owner

  I'm very sorry to learn about your experience over the phone, Fred. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Please also include a few more details and the reason you called so I can try to assist with that as well. Thanks so much. -Janet, Wells Fargo HL Social

• S

  Stephanie Griffin
  1

  Update: I have called 5 times now and still no answer but some how they can reply to your Google reviews and not answer the phone. I will be changing banks I've called 3 separate times and no one has answered.

  Response from the owner

  Hi, Stephanie. I'm sorry you've had a frustrating experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please mention your review, Google username, and the reason for your call in an email to [email protected] (no account numbers). Thanks so much. -Nick, Wells Fargo HL Social

• N

  Nae Nicole
  3

  Okay let me just be honest, the parking sucks here, the line for the drive thru is placed horribly, the inside is slow, this is the only location for so long. I truly think they should either relocate or remodel this one to accommodate the amount of business they get.

• T

  Tonyalynn Fisher
  1

  No customer service at all worst bank ever 2 problem this month if my venders didnt bank here I wouldn't be here 1 star only because no star isnt an option

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us, Tonyalynn. To ensure I can forward your concerns to the appropriate team, please email some details about what happened to [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Janet, Wells Fargo HL Social

• S

  Sajawal Cheema
  1

  Never pick up when you call the branch

  Response from the owner

  Hi, Sajawal. I'm sorry you've had a frustrating experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please mention your review, Google username, and the reason for your call in an email to [email protected] (no account numbers). Thanks so much. -Nick, Wells Fargo HL Social

• P

  Philip Wagoner
  4

  I was able to withdraw money with no fee. Wish there was one closer

  Response from the owner

  Good morning. Thanks so much for your feedback on this location, Philip. Have a great day. -AJ, Wells Fargo HL Social

• R

  Robert Martinez
  1

  Staff are rude and not helpful

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us, Robert. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

• M

  Millie Puckett
  5

  The bank is always efficient and friendly