Wells Fargo Bank Bernal Ave, Pleasanton

Wells Fargo Bank Reviews

• M

  Michelle Kendricks
  5

  I had the pleasure of meeting Hosna. She was very helpful very friendly and just an all out great person. Thank you for helping me today 🤗

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Michelle. We appreciate your feedback. -AJ, Wells Fargo HL Social

• S

  Shri Nanda
  1

  These office staffs are really rude, incapable of handling customer service, wasting of their and customer time without even checking what service customer is seeking. Overall disgusting experience. To tell you my story short, I walked in to the branch and requested for a notary signature, the representative assisted me after going through the documents and scheduled appointment at 4pm. I had to come again at 4pm and then notary in the bank says she cant sign the documents. I clearly explained they don't have to authenticate the documents but just authenticate my signature. They didn't even showed curtsy to say sorry for wasting my time. I explained to them that they just have to authenticate my signature but they were not ready to accept. The same procedure I have been doing in other branches but this is something unique and seems like they did it purposely or they are not good fit in their job/role. I hope the next level wells fargo branch escalation team looks into this matter.

  Response from the owner

  Hi, Shri. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• m

  matt evans
  1

  Horrible customer service. Withdrew $500 from ATM and walked inside to exchange for bigger bills. Paid WELLS FARGO an ATM fee for their services. Surprisingly rude manager Melissa saw me with huge stack of 20s and refused to do anything about it, saying if I didnt have an account there was nothing they could do. All other tellers felt obviously sorry for me. Just another reason why I DONT have a wells fargo account, too many horrible experiences like this one. I hope my wallet can contain these bills. Melissa, take a lesson in etiquette and kindness. And your black pant suit was covered in lint

• S

  Satyadev Singh
  1

  Worst customer service.. I had an appointment and I reached there 15 mins early but no body was interested in helping. I will never go to this bank.

  Response from the owner

  This is not the customer experience we strive for, and I’d like to know more about your recent visit to this location. At your convenience, send an email to [email protected] with your full name, Google username, and phone number (no account numbers). Thank you for your time. -Jessica, Wells Fargo HL Social

• m

  mike buchanan
  5

  Mr. Root helped me replace my cards despite my technological ineptitude and surly demeanor.

  Response from the owner

  It’s wonderful to see that you’ve had such a positive experience at this location, Mike. We appreciate the feedback, and it's been forwarded to the appropriate teams. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• y

  y z
  5

  This is for Hailey, great customer service. I actually left with them giving me money by Hailey telling me about my rewards points. Great customer service!

• S

  S. M.
  1

  They own a foreclosed house on Hanefin in Pleasanton that they are letting go to ruin. They are damaging the entire neighborhood. Don't use WF until they start acting like a responsible corporate citizen.

• E

  Edward King
  5

  Service was quick and friendly. Absolutely lovely staff, fantastic conversationalists! Would highly reccomend this branch!

• E

  Ernesto Alfonso Angulo Castillo
  5

  People attending are so friendly and everything is explained in a way you catch it.

• P

  Peter Speros
  5

  The branch is brand new and actually located at 6778 Bernal Ave, next to the new safeway