Wells Fargo Bank E Broadway Blvd, Tucson

Wells Fargo Bank Reviews

• R

  Rebecca Nelson
  2

  When there is only one Merchant Teller, she should be a Dedicated teller. We do A Lot of business here. Lots of $…. Why would you make me miss an HOUR of business to stand in line while the teller takes care of individual accounts? Do you not want my $7,000 deposit? It literally took an hour to make a deposit.

  Response from the owner

  Thanks for bringing this to our attention, Rebecca. I'm very sorry about the line at this location, as I know how frustrating a long wait can be. To ensure I can forward your feedback to the appropriate team, please share your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Nick, Wells Fargo HL Social

• J

  Jesus Mario
  5

  🐶✔️|💳✔️| Excelent service. People were so kind helping me. Both cashiers and executive. They speak spanish too, so they were really clear about everything. The building is very clean. They have drive thru ATM, which I think is really practical.

  Response from the owner

  I’m truly happy to read about your experience with us at this location, Jesus! We appreciate the feedback. -Nick, Wells Fargo HL Social

• J

  Julyane Alm
  1

  This was the worst Wells fargo branch i have ever came across. All i wanted to do was schedule an appointment and it is IMPOSSIBLE.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• R

  Robert Carson
  1

  Banked with Wells Fargo for over 20 years. I can't even talk to a human on the phone to make a notary appointment! Their automated system tells you to make an appointment online, except you can't make one on their website. I guess notary services don't make them any money... Getting tired of the way they do business. I'll be looking elsewhere. Update: Reluctantly went to the location without an appointment because it's closest to my parents house. No person or sign up sheet to greet me upon entering. Tellers are busy servicing the long line so I have a seat and wait for a service manager. After 20 minutes, I politely interrupt a service manager and ask if there is a Notary available. He says no notary today. At that point, without an appointment, I decide to take my parents to my Credit Union that begins with V. I am greeted by a service manager at the door and immediately sat down with a Notary to have my legal documents signed. Don't advertise notary services if they're hardly ever available.

  Response from the owner

  I'm very sorry we couldn't provide notary services at this location, Robert. Please tell me more about your experience in an email to [email protected], and be sure to mention your review and Google username (no account numbers). I appreciate your feedback and look forward to addressing your concerns. -Nick, Wells Fargo HL Social

• N

  Nancy Lyon
  5

  I wonder about bad reviews. Every time I’ve been in (and with usually a mundane problem) they have been very helpful and usually very little wait. I’ve had the gentleman at the first desk and he has always listened and quickly solved whatever problem I had.

  Response from the owner

  Hi, Nancy. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• R

  Randall Moore
  2

  Tuesday 10:10am, 15 people in line, only 2 tellers.

  Response from the owner

  I'm sorry for the wait, Randall, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Casey, Wells Fargo HL Social

• S

  Sunny
  5

  I have banked at the Broadway and Swan location for over 30 years in Tucson. I have always received very professional and friendly service. All shifts of the day even at closing time. They seem to help each other out, showing good teamwork. Thank you Wells Fargo!

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Linda. We appreciate your feedback. -AJ, Wells Fargo HL Social

• t

  theresa martinez
  1

  I've been with Wells Fargo for about 20 years and I came in for a notary which takes only 2 min they couldn't fit me in every time I come in this branch the customer service is awful there is no type of courtesy on being a loyal customer I try not to go to this branch even though it is the closest to me

  Response from the owner

  Hi, Theresa. I'm truly sorry your notary request turned into such a frustrating experience. To ensure I can thoroughly review what happened, please email [email protected] with more details about your visit, and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Janet, Wells Fargo HL Social

• C

  Cosmos Star
  1

  There was only 1 teller that can give me a change and I spent 15 minutes to get that change. Was very disappointed where in all other banks you don’t wait for change that long even though my bank is Wells Fargo I hate to wait that long. You have to change that where every teller can give me change for 100$ :(((((

  Response from the owner

  Good morning. I'd like to thank you for your detailed review and apologize for the customer service you've received at this branch. Please email me at [email protected] with your Google username, and be sure to mention your review on a Wells Fargo location (no account numbers). I'll make sure your concerns are forwarded appropriately. Thanks again for your feedback. -AJ, Wells Fargo HL Social

• B

  Briana Boudreaux
  1

  I have a Wells Fargo credit card account that I needed to pay off. I went a location oracle the day prior and they let me know because of my account I could cash my check and pay my credit card but my check was dated for the next day so I couldn’t proceed that day. So I stopped at the one on Broadway on my way home and the lady tried to tell me I would be charged to cash it. I let her know I just went to do this yesterday and they said I was fine because the credit card account waves the fee. Wells Fargo over all as a bank sucks. I do not bank with them. I wouldn’t recommend it to any one. They are disorganized and the employees look like they hate their lives.