Wells Fargo Bank Russ Ave, Waynesville

Wells Fargo Bank Reviews

• J

  Janet Goodson
  1

  This is the worst bank ever they get in to your account and do what ever the want they don't call you about your account come to find out this is the second time they took money from my account without you knowing it i am going to the d.a.office to just how much they have took from me be ware do not bank at this bank this is a bad bank i will not even give them one star i give them one they dont even deserve that

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• 邓

  邓丽
  1

  I went to bank to open a new account at 12:20pm ,The lady Cherish Valentine told me it is lunch time , I can come at 2:00PM. I don't like to drive back because I drove to bank yesterday and brought all documents with me today. She still said no impatiently. I always use online and ATM. Maybe I go to bank once a year. I do not know :"Lunch time no services". You should put "Lunch time no services" in your web , Let us do not go at 12:00pm--2:00pm.

  Response from the owner

  Thanks so much for your feedback. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• L

  Leif Vinyard
  1

  Thankfully I also bank with State Employees Credit Union because this wells fargo location in the past two weeks refuses to answer any phone calls and refuses to come to the front door of its branch location to conduct business with account holders who need more then a drive thru window with a 40 min wait. Not sure what covid-19 has to do with refusing to answer a phone either. Lost my business completely. Stand by for automated response from branch "manager"...

  Response from the owner

  I appreciate you bringing this to our attention, and I’ll do my best to ensure this matter is addressed. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• j

  john howard
  5

  This is the most friendly and helpful bank I have dealt with in Western N.C.. The tellers are always accommodating and will go the extra step to satisfy ones request even during this pandemic.

  Response from the owner

  I appreciate you taking the time to share this with us, John. It’s wonderful to see that you’ve had an excellent experience with working with our team members at this location. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• L

  Londa Amyot
  5

  While vacationing in NC I needed a document notarized. Much to my amazement when I called the local Wells Fargo branch a pleasant voice answered the phone and said “no problem” we can notarize your document even after I told her we are not Wells Fargo customers. Many thanks to Leesha and Debbie M. for representing OUTSTANDING customer service at the Waynesville office.

  Response from the owner

  That’s great to hear, Londa. Thanks for letting us know and have a great rest of your day. -Liz, Wells Fargo HL Social

• P

  Patti Crane
  1

  I just came from Wells Fargo. I understand why the lobby and counter tellers are closed due to the virus, but please open more than 2 lanes at the drive thru then. I just spent 32 mins, 14 cars deep, in the drive thru. I hope this isn't how its gonna be for the next month. If so, I will be switching banks.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

• T

  Tirree F. Patterson
  5

  This goes out to Sharon McCullum and Melissa Ledford. These two ladies went over and beyond for and out of state person that wasn't even a customer of Wells Fargo. I can not thank them enough for their help and kindness and would highly recommend using them for your banking needs.

• D

  David Pizarro
  1

  People there still using 1973 technology and procedures. Can figure out how to make deposits from different accounts and sources.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• S

  Susan Briggs Logan
  5

  I've never been disappointed by this bank. But you never know.....

  Response from the owner

  Thank you for taking the time to leave a review, Susan. Have a great rest of your day. -Shannon, Wells Fargo HL Social