Wells Fargo Bank S Gordon St, Alvin

Wells Fargo Bank Reviews

• r

  rodstowing
  1

  Pulled into drive thru and teller doesn’t greet me. Just asks can I help you. I get my withdrawal slip. Give it back. He hands it back and just says, there you go. No smile, no thank you, no have a nice day. He was more worried about eating his cupcake cracker. I’ve been a member since 1997. I was disappointed in his customer service. He is a younger black guy. Very poor customer service.

  Response from the owner

  I’m disappointed to learn about your experience. We’ve received and responded to your email. Let’s continue our discussion there. Thank you. -Nick, Wells Fargo HL Social

• b

  brittneyhill
  1

  Usually i have a great, quick & easy experience at this location but today Asile was in a terrible mood, uncommunicative & kept messing up my requests. I needed to simply deposit $ and get a money order but she kept putting in/ taking out money from different accounts. Very unfortunate. Hope she was just having an off day.

  Response from the owner

  I'm very pleased to hear you usually have a great experience at this location, Brittney. I'm disappointed to learn about your recent visit, however, and I hope you'll accept my apology. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much for your feedback. -Nick, Wells Fargo HL Social

• c

  cindy Schoustra
  1

  Im done. They run short staffed all the time, lines are long and takes forever. One cashier is always in a bad mood, they never answer their phone, they say notary service is free but never have a notary working, they are allowed to provide certain courtesies but they dont, so why would i choose this bank over another?

  Response from the owner

  This is not the customer experience we strive for,Cindy, and I’d like to take a closer look into what happened. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• A

  Andreina Hernandez
  2

  Is there actually a coin shortage only at this location? I go to 5 different banks during the week and it seems that this is the only location that has coins issues. I dont see a sign saying coin shortage.

  Response from the owner

  This is not the customer experience we strive for, Andreina, and I’d like to take a closer look into what happened. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• J

  Jace Rodriguez
  2

  Making an appointment here is useless. Each time I’ve had to do so, I end up having to wait 15-25 minutes after the appointment start-time because the WF representative, Brandy Clark, wasn’t ready. She also seems to be the only one in the branch who wears her mask around her chin rather than over her nose and mouth. It’s a shame the Gordon location closed down; I always received stellar service there. Now, the closest decent WF branch is a 20 minute drive away (which honestly might be a better option since you end up having to wait about that long anyway).

  Response from the owner

  I'm disappointed to learn about the wait and your interaction with one of our branch associates, Jace. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• B

  Brittany Hobbs
  1

  Hours are posted from 9AM- 5 PM on the door for the LOBBY but the doors are locked not allowing customers. The sign should be removed if the lobby is closed. Also clearly understaffed. Every time I come to this bank I wait in the drive thru for my entire lunch break. On more than one occasion I had to leave without being serviced bc the line just doesn’t move. There was another location down the street that was actually open on the inside and was much faster but they closed that location so now I have no choice but to come to this one. Something needs to be done to better this!

  Response from the owner

  Hello, Brittany. I understand your time is valuable, and I want to make sure your each of your concerns are forwarded to a specialist for further review. Please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). I look forward to discussing this further. -Jessica, Wells Fargo HL Social

• E

  Edward J. McIntosh
  1

  Drive thru not open. They currently only have two tellers. Have to go into lobby (long waiting lines). Was told could be up to two months before they can hire someone. Such poor planning/poor customer service by Wells Fargo. Time to switch to a new bank.

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• H

  Howard Stern
  1

  Worst banking experience ever Carmen was the rudest and wouldn’t help me after an hour of waiting. Don’t trust these people with your money

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• C

  Chelsea Gonzales
  1

  Worst bank EVER. Do not reccomended them period, my dad had the worst experience and they will not do anything about it and they are at fault.

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. I’d like to learn more about your visit. Please email [email protected] mentioning your review and your Google username so I can keep an eye out for your message (no account numbers). Thanks in advance. -Shaun, Wells Fargo HL Social

• H

  Hey You
  2

  If you need to cash a check or make a deposit, this is an okay place to do that. If you need anything more complex than that, PLEASE go elsewhere. I doubt any of the "bankers" could pour water out of a boot, with the directions written on the heel. The bankers here want you to go elsewhere and not bother them, please oblige them.

  Response from the owner

  I’m sorry to see you feel this way. Please email me at [email protected] with your full name, phone number, mailing address, Google username and some details about your visit (no account numbers). I also ask that you mention your review on a Wells Fargo location. I look forward to addressing your concerns. -AJ, Wells Fargo HL Social