Wells Fargo Bank W Fairfield Dr, Pensacola

Wells Fargo Bank Reviews

• A

  Anna Cox
  1

  My husband and I, are so over wells fargo! They do not flag any outcoming payments! My husband's account keeps getting hacked and money keeps coming out and wells fargo takes their sweet time to return the money. We have bills to pay and children to feed! We do not have the financial resources to be playing their games with their terrible banking system! Do yourself a favor and DO NOT bank here at any cost! I would give them zero stars if possible! I have heard about their terrible banking in the past so i figured it would be resolved by now but I guess not!

  Response from the owner

  I'm very sorry to learn about your experience. Please email me at [email protected] with your Google username, full name, phone number, and address (no account numbers). Be sure to mention your review on a Wells Fargo location as well. I'll escalate your concerns as soon as I receive this information. -Casey, Wells Fargo HL Social

• J

  Julie Nise
  1

  This branch is SO slow - you better plan on spending 3 times longer than normal to get your banking done. And it’s ALWAYS like that. Yesterday I went in and waited 30 minutes to make a simple deposit. There were only two tellers and when I left, there was literally a line of people out the door into the parking lot waiting to do some banking business. Completely ridiculous. Cherry little manager person wanted to say hello and ask how everybody was. When I replied “late, and not happy it’s taking this long to make a simple deposit” Her response was “well it was slow an hour ago”. I guess that was supposed to make me feel better. It didn’t. If they really cared about customer service the way they tell us they do, and they would hire enough staff to make sure their customers are not completely inconvenienced every time they go in that bank. I thought they were supposed to be there for our convenience. I didn’t realize we were supposed to adjust our schedules spend a lot of our time being convenient for them. How about instead of having a Wal-Mart greeter giving a useless “welcome to Wells Fargo” greeting,, we have our chipper greeter get behind the counter and do some transactions????

  Response from the owner

  This is valuable feedback, Julie. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your Google username and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• A

  Andrei Tataru
  1

  The manager is a perfect woman but the staff is awful they are very lazy and don’t care about their customers needs . They need to pay more attention to their customers .

  Response from the owner

  Hi, Andrei. I'm sorry we haven't been providing the customer experience you expect from us at this location. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

• P

  Pollys Paradise Soap LLC
  2

  People were friendly but took my business account elsewhere. It was almost impossible to set up. Was told I could do it online and you can't so gave up after over a month of trying. Person that was "helping" me online wasn't helpful and soon stopped answering my calls or returning messages, same with this branch. They kept telling me "you can just do it online" anytime I tried. However the family has been using this as our personal bank for years and they helped us every and any way possible.

  Response from the owner

  This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• M

  Maribeth Menou
  5

  They’re all courteous, and service is prompt. I had unauthorized transaction with my card done during midnight, they got it reversed and changed my card right away. Had my appointment, and they attended to us right away, not waited outside for long hours. As long as you have the right ID or doc with you when you visit, you’ll get your thing done. Only issue is ordering check online, limited quantity to choose from and no option for pickup.

  Response from the owner

  Thanks for the feedback, Maribeth. I'm glad to see you got the assistance you needed at this location. If you'd like us to look into your checking concerns, please email [email protected] (no account numbers). Thanks again! -Liz, Wells Fargo HL Social

• c

  christy dunn
  5

  I had the most pleasant experience with Eunnice today opening up an estate account. I’ve been dealing with awful customer service for almost two years trying to settle my fiancé that passed away affairs. Today I met the most helpful and kind person I’ve ran across since then. Thank you Eunnice for your help and going above and beyond!

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Eunnice. Thank you for taking the time to share these kind words. Should you wish to share feedback about the concerns you mentioned, please don't hesitate to email more details to [email protected] and mention your review and Google username (no account numbers). -Janet, Wells Fargo HL Social

• J

  John White
  5

  On a rather chilly day with lines starting to wrap around i saw something id never seen before. Management helping speed things up! Passing out deposit slips and helping in general in stead of hiding behind a desk, shes outside in the chilly air. This was 4-2-2021. Day after the cold snap. Also ive been banking here for 7 years and Pat has been a name i hear over the drive thru intercom alot. She does great work. Always there. And always a friendly face.

  Response from the owner

  I appreciate you taking the time to share this with us, John. It’s wonderful to see that you’ve continually had a positive experience at this location. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• A

  Anthony Vinson
  1

  Welcome to the bank, where the manager is more concerned about how she looks than with helping customers. Wells Fargo is the bank for you if you like long lines, obnoxious employees, and customers who speak on their phones loudly when in line

  Response from the owner

  I'm truly sorry you feel this way, Anthony. I'd appreciate the chance to address your concerns. Please tell me more about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Janet, Wells Fargo HL Social

• J

  Jessica Allen
  1

  Slowest branch I have ever visited. Not at all efficient. No other branches near our home so looking for a new bank where my time is valued. Run down and dirty appearance as well. Would not recommend. I waited thirty minutes and the lanes weren't taken in order. Nine or ten cars that arrived after me left before I was taken care of. Then, the teller issued me a receipt for only ten percent of my deposit and we had to start over!

• D

  Danny Hall
  1

  I made several calls to this branch. Not one answer. Keeps saying all bankers are currently helping others. Try my call again later. Really. So in a 45 min period Wells Fargo branch on Fairfield couldn't answer there calls...? Or they force you to drive down here like I did. Only one phone was being used. So I tryed my call again from inside and got the same response. Unbelievable.

  Response from the owner

  Hi, Danny. I'm sorry you've had a frustrating experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please mention your review, Google username, and the reason for your call in an email to [email protected] (no account numbers). Thanks so much. -Nick, Wells Fargo HL Social