Wells Fargo Bank Tierra Este Rd, El Paso

Wells Fargo Bank Reviews

• J

  Justin Southern
  1

  Honestly It is sad to say that I will now be leaving Wells Fargo, it has nothing to with this branch. I do not understand what is going on with the company itself. I honestly have never had any issues with this bank until recently this year. First I want to say I had several account with them and to find out since 2018 I have never been charged a fee and thought they had stopped even though I have read the terms, but not only they charged me per account I had. I was charge an activity fee of 15$ for having a saving and then they converted it a checking just because of transferring back and forth. Then to only find out they not started charging 10$ for monthly maintenance fee when it was once 5$. Then to be told different stories when calling about it. it seems this bank has now turned into Bank of America and not letting customers no when they will be charged a fee. plus when you call to see if you can get it back. they throw it in your face of how much they have given back to you over last 2 years. I can't believe that they charge the customer to hold our money and use their debit card. Honestly they need us, because once we place our money in the bank account they use the customer as leverage to be able to lend out money to other people. yet they charge us to hold our funds this is super sad. not only that, the app has never been fixed I have been having issues like crazy since the big update with the new design not only that my wife had someones else's email under her Zelle and she had never changed it and her name is not Catherine. honestly super disappointed with wells Fargos. These banks are just a fraudulent system to store your money. I won't be surprise Wells & Bank of America come out on the new again for stealing money for people through hidden fees that have made no sense. I would even given feedback to help make the app better and report issues to help the company be betters. but in result they step all over you no matter if you try to help.

  Response from the owner

  I'm sorry to read your review, Justin, and I'd like to discuss these concerns in further detail. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address along with your Google username. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. Thank you. -Nick, Wells Fargo HL Social

• H

  Heather Wallace
  1

  Waited an hour as 4th in their help line and never moved up in line. I wouldn't have been mad if I at least moved up in line but the line didn't move at all.

  Response from the owner

  Thanks so much for your feedback, Heather. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• M

  Mariana Almazan
  5

  My experience at this banking location has been amazing compared to other locations. I am always in and out in 15-20 minutes. The employees are also super nice and helpful. Not sure why so many people are saying there are ridiculous wait times. The self entitlement some people have is REAL.

  Response from the owner

  Hello, Mariana. I’m glad to hear your experience at this banking branch has been positive. We appreciate your feedback! -Shannon, Wells Fargo HL Social

• D

  David Estrada
  4

  Very nice, did some deposit in the commercial form my employer

  Response from the owner

  Thank you for choosing Wells Fargo. We appreciate your business and you for taking the time to share this feedback. -Shaun, Wells Fargo HL Social

• E

  Elissa Huggins
  1

  I am leaving this bank. Their policies are ever changing and they simply are not friendly to small business. The manager at this location was so not helpful with a recent issue we had and simply dismissed me. Also I keep getting hacked over and over again and they do nothing. Do not recommend!

  Response from the owner

  I'm truly sorry you feel this way, Elissa. I'd appreciate the chance to address your concerns and change your impression of us. Please tell me about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• H

  Hector Munoz
  1

  Can never get no one to answer the phone !!!!call the 800 they give me the same number

  Response from the owner

  I'm very sorry to learn about your experience attempting to reach this branch over the phone. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Shaun, Wells Fargo HL Social

• I

  Iliana Ortiz
  1

  Service for the corporate accounts is really slow. And when I finally got to the window 50 minutes later, they tell me they cannot process more than 3 deposits at a time? When and where did they provide this information? The girl with the leopard mask is really rude, it seems she does not understand what service to the public is. Will be contacting our management to see how we can switch banks.

  Response from the owner

  Thank you for your feedback, Iliana. I'm disappointed to learn about the long wait and customer service issues you've experienced at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• D

  David Stanton
  1

  Customer Service is poor and did not explain the requirements after making 2 trips had to set up an appointment and go back the third time

  Response from the owner

  Thanks so much for your feedback, David. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• B

  Beatriz Dominguez
  1

  EXTREMELY slow. Almost a one hour wait on the drive thru. Really don’t understand why they take like 15+ mins with each car.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• R

  Rita Airozo
  5

  ive been with WF Bank 20 years. Not perfect but very helpful usually.

  Response from the owner

  Thanks for taking the time to share this with us, Rita. We appreciate the feedback. We are always here to help. -Nick, Wells Fargo HL Social