Wells Fargo Bank Nelson Brogdon Blvd, Sugar Hill

Wells Fargo Bank Reviews

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  Edith Torres
  5

  I like to use the drive through window more than walking in to premisses. :) eventhought I have walked in during the mornings and is not busy. Is very easy to be attended right away.

  Response from the owner

  This is great to see, Edith! Thanks for taking the time to share. -Casey, Wells Fargo HL Social

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  Nitin Patel
  1

  Horrible don’t even let there customers know they close the branch on saturdays horrible company just another big company that wants your money

  Response from the owner

  I’m sorry for any frustration, Nitin. To confirm the services or business hours for any of our locations, please visit https://www.wellsfargo.com/locator. If you’d like to discuss any concerns, please feel free to email us at [email protected] (no account numbers). -Nick, Wells Fargo HL Social

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  Linda Lie
  1

  I went to Sugar Hill location today, it was closed temporarily. How do I access to my safety deposit box?????

  Response from the owner

  This is valuable feedback, Lin. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• B

  Benny Andrews
  3

  I've been banking with Wells Fargo for many years and I like their system of online banking and the tellers are always friendly, courteous and professional. However, I can NEVER get anyone to answer the phone when I call my branch and if I walk in to get the help I'm seeking the wait is long.

  Response from the owner

  Thank you for your feedback, Benny. Although I'm glad you receive great assistance inside the branch, I'm sorry you can't say the same about service over the phone. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• E

  Eddie Bailey
  1

  Horrible customer service!! Margarie you can’t listen and talk over your customers!! Will not be returning to this branch.. Update: We have had tons of issues with this bank location! We deposited our business checks here in which the teller scanned two of my checks with two different customer names on them. One of my customers was charged for both checks! It has been a week already and they have yet to return the $65 to the customer. They are very careless at this branch and I would not suggest anyone to trust them with their money. Horrible customer service and to top it off the company on an executive level doesn’t show enough compassion for their mistake. They did credit a $12.50 bank fee charged to us from about a month ago but didn’t incentivize my customer. Over 60 yrs combined doing service with this bank and its affiliates. No wonder this branch has a 2.6 review rating!!😤

  Response from the owner

  I appreciate you bringing this to our attention, and I'd like to escalate this matter to my support team for a thorough review. At your convenience, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. Thank you. -Jessica, Wells Fargo HL Social

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  Malcolm Cunningham
  1

  I knew when I walked in this branch not dressed as I normally would be on a Wednesday afternoon in a suit and tie there would be a issue! I totally felt racially profiled to the point two different managers came to give me no service. Both asking what's your normal branch they can deposit your check!!! Wells Fargo has NEVER done anything to help me and this just made them loose a very significant customer! I'm done with Wells Fargo...

  Response from the owner

  Hi, Malcolm. We take this issue seriously and appreciate you bringing it to our attention. To ensure I can ask the appropriate team to look into what happened, please email me at [email protected] with more details about your visit. I ask that you mention your review and Google username as well (no account numbers). -Shannon, Wells Fargo HL Social

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  Mario Caballero
  1

  I went in to cash a check for a good amount of money and when I counted the money, there was $300 missing!! I went back and they said that it wasn’t their fault and that I lost the money! Beware!! They steal your money and then say it’s your own fault and won’t do anything about it!

  Response from the owner

  Hi, Mario. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns about the missing funds. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

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  M Z
  1

  I had to wait almost 2 hours to get a simple transaction very unorganized

  Response from the owner

  I'm very sorry to see this, and I'd like to learn more about your experience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

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  Nando Jim
  1

  Chelsea Kopeikin has poor customer service; would never come back to this bank

  Response from the owner

  I'm disappointed to learn about your interaction with one of our branch associates. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• a

  ashley follas
  1

  Be weary of their ATMs. I have had a substantial amount of bills 'eaten' during a deposit transaction by the machine with no reimbursement.