Wells Fargo Bank N Duke St, Durham

Wells Fargo Bank Reviews

• N

  Nahomy Garcia
  1

  If you are not in the mood to treat people then don’t work in customer service. This bank is the nastiest I’ve ever been regarding customer service. Just know that you’re loosing a business customer because of the treatment at this location.

  Response from the owner

  Thanks so much for your feedback, Nahomy. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• l

  lisa west
  1

  I just spoke with a “Premier Banker” named, Jamie. She was chilly at best, & when I explained to her what I was trying to accomplish (after having been promised a call back that I never received FROM Jamie), she was non-caring and nonchalant. I told her that I had discovered my sister’s dead body 2 wks ago and was trying to navigate this situation. Her first words weren’t condolences nor anything like it. She said, “My first question is do you have power of attorney?” I know Wells has a reputation for being morally bankrupt, but the lack of humanity is still stunning. I hate to start over with another bank, as Wells already has all of my legal paperwork on file, but it may be worth it.

  Response from the owner

  Hi, Lisa. I'm truly sorry for your loss. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your full name, phone number, address, and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• D

  Damien Roe
  4

  As for the banking experience I had with them over the years has been very good service with them. And if any one is looking for a place to bank at wells fargo is a place I would recommend to people.

  Response from the owner

  Thanks for taking the time to share this with us, Damien. It’s wonderful to see that you’ve continually had a positive experience at this location. Have a great rest of your day! -Jessica, Wells Fargo HL Social

• S

  Samuel Robinson II
  1

  I had the worst bank experience ever. I am really thinking of not doing business with Wells Fargo for this one. This is an isolated, at this branch on Duke Street in Durham, NC only experience, but unbelievable that a teller would act very resistant to assisting me with my business account because my state issued ID does not match my local address. By the way I'm military and that absolves the ID issue.

• C

  Cindy Cayton
  1

  Hours listed on the website are not what was told to me yesterday! I was told the drive thru closes at 4:00 p.m. Wells Fargo keeps changing hours due to COVID-19, but not keeping the website current. Poor business!!

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• T

  Timothy James
  1

  Third time going here to take out MY money and left feeling like a criminal. Getting asked 21 questions or having all tellers eyeing you while the head teller or whatever does a review is frustrating. Need to stick to my regular bank even when this one is more convenient on Saturdays when im out and about.

  Response from the owner

  I'm truly sorry you feel this way, Timothy. I'll look into the concerns you raised and make sure they're addressed. Please tell me about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• J

  Jayyy gbm
  1

  They are Certain things.I have notice in this branch and I am very upset of I Had an experience with a teller name cristal she is very loud in the mic when she speaks and sometimes sounds a bit rude for us as customers .

  Response from the owner

  I'm sorry to learn about your experience at this location. Could you email me with more details about your interaction with the team member you mentioned? Please address it to [email protected], and be sure to mention your Google username and review as well (no account numbers). I'll make sure your visit is reviewed by the appropriate team. Thank you for your feedback. -Nick, Wells Fargo HL Social

• C

  Champ Charmers
  1

  Bank teller in drive through will steal your money...take your money to another bank or go in and watch them count it!!! I will never ever return to this location...

  Response from the owner

  I’m truly sorry for the experience you’ve had with us. Allow us the opportunity to review your concerns. Please email [email protected] with your full name, username, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location. Thanks. -AJ, Wells Fargo HL Social

• J

  Jose Mendez
  1

  Had an appointment for 3:15 and wasn't seen until 3:50. They seemed uninterested in opening my business account.

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. I’d like to learn more about your visit. Please email [email protected] mentioning your review and your Google username so I can keep an eye out for your message (no account numbers). Thanks in advance. -Shaun, Wells Fargo HL Social

• L

  Laquan Lawrence
  4

  the address os wrong wells fargo is located all the way in the back across from KFC