Wells Fargo Bank Fair St, Kingston

Wells Fargo Bank Reviews

• G

  Geebalishous Jewelry
  1

  This has been my bank for years! It's always someone different every week I come so they don't get to know you, then the last 2 times I came they've been closed during normal business hours with no reason why no heads up no explanation! I'm at my limit, I'm switching banks to a more reliable one!!! And for those of us that don't have direct deposit driving 45 miles round trip to make a deposit just isn't worth it with a bank right around the corner from me! Time to open up a more convenient bank account at a better bank!!! I stayed loyal to Wells Fargo for 10 years!!!

  Response from the owner

  I apologize for any inconvenience. We have changed operating hours and temporarily closed a number of locations for the safety of our customers and employees. Please visit https://www.wellsfargo.com/locator/ for up-to-date branch availability and hours. If you’d like to discuss your concerns further, please feel free to email us at [email protected] (no account numbers). -AJ, Wells Fargo HL Social

• m

  mysterious guess
  1

  With an appointment I came to know driving 40 miles that it’s closed. This is unprofessional Attitude at its height. No one bothered to inform me that branch is close , I emailed and then made the appointment with banker 3 days earlier.

  Response from the owner

  I'm sorry the posted business hours for this location are inaccurate and caused you to make an unnecessary trip. I can confirm that this branch is temporarily closed. To confirm the services or business hours for any of our locations, please visit https://www.wellsfargo.com/locator. If you’d like to discuss any concerns, please feel free to email us at [email protected] (no account numbers). -Nick, Wells Fargo HL Social

• S

  Shadia Serdah
  1

  Worst bank.. I should’ve left along time ago.. but as a customer for over 20 years and former employee I thought being loyal meant something but clearly it means nothing.. I asked for one simple task to be done and they made it the most difficult thing in the whole wide world for no reason. If you can’t do your job then let me know so I could’ve got my debit card somewhere else in the first place because that’s all I was asking for! This bank is a joke!

  Response from the owner

  I appreciate you taking the time to share your feedback, Shadia. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll do my best to ensure any outstanding concerns you have are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• C

  Christopher Catano
  1

  I have never been more displeased with a bank in my entire life. After banking with Wells Fargo for over 10 years it has come time for me to close my accounts since I no longer live in the area. I was told the only way to do this was to do so in person and that it could not be done over the phone. After leaving work two hours early and driving an hour to arrive here I was told they could not process my request to close an account and the only way to do so is by appointment. However, I was never notified of over the phone. I am currently in the process of purchasing a home and I need to move my money to a local bank. Although I guess Wells Fargo doesn’t care about their customers personal financial needs and responsibilities. What if I moved out of the country and my family desperately needed outstanding money in a Wells Fargo account. You’re going to tell me I can’t close the account and I’ll just continuously be charged the 10$ fee for every time period I haven’t met the minimum balance? I will need to pay thousands of dollars for a flight just so I can close my account? I mean really how archaic is this. Unbelievable I will never bank with you again.

  Response from the owner

  Hi, Christopher. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can look into what happened, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -AJ, Wells Fargo HL Social

• R

  Ryan Dwyer
  5

  I write this as a client by phone only, but working with Carlos and Ben has been absolutely a breeze. They worked tirelessly to get me the documentation I needed to close on my home in an expedited manner, even though corp. Wells was unable to help. They say local matters, and these guys put in the effort where it really counts, on the home front!

  Response from the owner

  Thank you for taking the time to leave this thoughtful review, Ryan. I’m glad to read you had such a wonderful experience, and I've made sure these kind words are forwarded to the appropriate teams. Have a great day! -Jessica, Wells Fargo HL Social

• D

  Darlene Maloney
  4

  A few months ago I posted a review of how Wells Fargo did not handle a direct deposit and check request in a timely fashion. Well, they remedied the error and provided me free checks and extended a promotion opportunity for an account I recently opened. Good customer service in response to an error!

• A

  Adrienne Bolten
  1

  0 stars! Made an appointment yesterday to get a bank check and upon arrival was told I had to go to the drive thru window, however if you don’t have a car apparently you can’t stand in the driveway for the drive thru window. Sounds like discrimination and shame on Wells Fargo for not being able to better accommodate your customers.

  Response from the owner

  I appreciate you bringing this to our attention, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, Google username, and the Wells Fargo branch location you posted a review on (no account numbers). I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• M

  Mike Colon
  1

  The ATM is always down, it makes it worse because this is the only Wells Fargo in Kingston so I’m always stuck getting charged to use other ATM’s. The hours are not convenient for people who work Monday through Friday. When I do get out of work early enough, no one is allowed inside, there’s a security guard outside directing you to the atm or the drive up wind that is always slammed. Considering switching banks because I can never actually use the bank

  Response from the owner

  Thank you for tanking the time to share this with us, Mike. We appreciate the feedback, and the ATM issues has been previously reported to the appropriate teams. -Jessica, Wells Fargo HL Social

• I

  Irene Schrowang
  1

  My mother had an original "power of attorney" document drawn up from her lawyer in order to deposit checks into her account with my fathers name on it. After waiting 25 mins. in line they wouldn't deposit the check!Our lawyer said that this should not have been an issue at all. She will close out her account and I will take her to my bank where we will be treated with courtesy!!! I give this bank 0 stars.

  Response from the owner

  Hello, Irene. I'm concerned about your experience at this branch and want to have it reviewed by the appropriate team. Please email me at [email protected] with your Google username and any other details you can recall (no account numbers). I also ask that you mention your review on a Wells Fargo location. Thank you for bringing this to my attention. -Nick, Wells Fargo HL Social

• M

  Madison Iszler
  5

  Called this branch to see if I could exchange American dollars for pounds. I should have planned better, because they only had euros and I was leaving the next day. Pablo, one of the employees at the branch, immediately offered to call around to other branches in the area to see if any had pounds in stock. No other branches in the area did, but I was so impressed with the customer service. Calling the other branches took several hours, and he did his best to help me when he could have just told me his branch didn’t have pounds and stopped there. He also gave me a corporate number to call and said they’d be able to express delivery of the currency. He went above and beyond - thanks Pablo!