Wells Fargo Bank E Belknap St, Haltom City

Wells Fargo Bank Reviews

• C

  Cecelia Galindo
  1

  This past weekend 2 of 3 ATM’s were out of service. I managed to make 2 check deposit on 2-25-22 system had a glitch at least that’s what I was told. Today is 3-1-22 and they have my checks on hold. An error that clearly came from the ATM. I’ve spoke to the manager who wasn’t very helpful.

  Response from the owner

  There's a known issue with the ATMs at this location, Cecelia, and I apologize for the inconvenience. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll make sure your concerns are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• R

  Randall Kennedy
  1

  I called up there to get some information on a checking account. I talked to a banker by the name Maria. She was very rude and refused to help in any way. We will take our money to a bank that doesn’t employ such disrespectful people.

  Response from the owner

  Hello, Randall. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• K

  Kelley Williams
  1

  Absolutely the worst customer service and the bank manager is RUDE! Her last name is Matos! Trying to close my father's account after he passed away and she keeps changing details on what is needed. We want our 5600.out!

  Response from the owner

  I'm sorry for your loss and disappointed to learn about your interaction with one of our branch associates, Kelley. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• B

  Brent Bearden
  5

  I recently had a question about a claim on a mutal customer - I spoke with the Branch Manager Melony - AND SHE WAS TOP NOTCH!!! Gave me the best possible customer service I could possibly have hoped for. She went ABOVE AND BEYOND!!!! Answered every single question I had and then some. I wish my I could steal her for a week to come and train the managers and staff at my company!!!! KUDOS MELONY!!! YOU ARE PURE AWESOMENESS!!!!

• M

  Morena Bella
  5

  I would like to thank the bank and especially the person that helped me, Her name is Tam Do. She needs to be recognized or have a raise or something, excellent service, excellent skills. Very helpful and kind. Loved her, thank you.

• M

  Maria Lopez
  5

  Leenochka Matos is my personal banker! Thanks to her expertise I was able to get a loan for a brand new car. I love who I bank with.

• T

  T.D. Genesis
  3

  I get Covid has changed things. But it shouldn't make you act like I am a burden for needing to deposit a check that is over the mobile deposit limit.

  Response from the owner

  I understand how this would be frustrating, and I want to make sure any concerns you have are addressed. Without using account numbers, please email [email protected] details about your experience and include your Google username. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• J

  John Peckham
  5

  This is not my regular bank, but every time I go there, I'm glad I did. Everyone is friendly and helpful. It's a nice place to be.

• A

  Andy Rey
  1

  Never has cash in the ATMs🤦‍♂️

  Response from the owner

  Thanks for taking the time to share this with us. My ATM support team is aware these ATMs need servicing, and I wanted to apologize for the inconvenience as we address the issues. Please feel free to email [email protected] with your Google username if you'd like your concerns formally addressed (no account numbers). Again, I apologize for the outage. Have a great day. -Shaun, Wells Fargo HL Social

• j

  josie contreras
  5

  I would like to thank Tam Do!!! She is very helpful, and goes above and beyond to help you thru the process, very patient and explains everything very good!! Excellent service!!!! She needs to get recognized!!!