Wells Fargo Bank Highway, Lake Jackson

Wells Fargo Bank Reviews

• t

  tony ortiz
  1

  ATM is always down. Can’t ever get money out without being charged at another ATM because of my work schedule .

  Response from the owner

  Thanks for taking the time to share this with us, Tony. I’m sorry for any frustration this experience caused. I've forwarded your ATM feedback to the appropriate teams. Please feel free to email [email protected] with your Google username and details of any additional concerns (no account numbers). -Nick, Wells Fargo HL Social

• D

  Debra Lera
  5

  I've been with Wells Fargo's for over 20 years, I might not have big accounts but they treat me like I do whether it's in drive up or if I go in. I'm treated with the greatest hospitality & attention would never go to another bank❣️

  Response from the owner

  I appreciate you taking the time to share this with us, Debra. It’s wonderful to see that you’ve had an excellent experience with working with our team members at this location. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• B

  Bleach Is the only option
  1

  This Wells Fargo has normally good service but today the man at the front was the rudest banker alive he questioned me of why I gave my child my bank card and didn’t just Zelle him money besides giving my child my bank card to go get my car fixed he’s absolutely rude he was rolling his eyes attitude all the way he didn’t obviously want to be at work his energy is horrible just made the whole bank look bad…there new staff👎

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• J

  Jeffrey Sullivan
  1

  I guess they close when they feel like it. I got there a few minutes before closing and it was to late by their standards.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• C

  Caitlyn O'Dell
  5

  I had a problem with overdraft fees on my account and David the manager there at the lake Jackson branch was very very professional and helped resolve the matter’s I’ll give you five stars for customer service

  Response from the owner

  I'm glad to hear it, Caitlyn! Have a great day. -Casey, Wells Fargo HL Social

• S

  Sari Hewlett
  1

  No one answers the phone. It’s a bank people not a grocery store you should always answer the phone! All I needed to know was if they still had a medallion guarantee stamp person at this location. I looked online at the add for Wells Fargo states there is one at every location then I found out its only at “Selected” locations. that being said there was not a list of those locations any where to be found. Texas is a big state and you dont want to go driving from branch to branch. I finally found one in Friendswood however i was told I have to make an appointment as she was booked for today. I asked her if she had an opening for tomorrow and her reply was ‘I don’t know”. I told her I would hold while she checked. She replied, “I cannot check you have to make it online.” Are you seriously telling me that you cannot check when your appointments are for the week? And she told me that was correct. I was a banker for a few different banks in my life and if we had customer service like this we would all have been fired. I have time sensitive material and I cannot wait for 2 -3 weeks for an appointment! I am sorry I am a customer and account holder.

  Response from the owner

  Thanks for bringing this to our attention, Sari. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• V

  Valerie Eliot
  1

  Dont trust the posted hours. They will lock up 15 minutes early and refuse to serve you

  Response from the owner

  Hello, Valerie. I'm very disappointed to hear this location closed for the day without assisting you first. I hope you'll accept my apology and allow me to look into what happened. Please send me an email at [email protected], and be sure to mention your review and Google username (no account numbers). I'll begin looking into this as soon as I receive your email. Thanks so much. -Nick, Wells Fargo HL Social

• P

  Patrick Robie
  1

  I am tied up with my fathers emergency surgery and the outbreak. Aiding my family, then these bank shuts off my account without notice or trying to reach out DO NOT USE Update 11/29/21 Once Again closed my account I broke my foot In pain Gave them updated email to use didn’t use that email They don’t care about your hardships Nor what u r going through I say don’t use Wells Fargo at all do no care about there customers

  Response from the owner

  I'm very sorry to learn about your experience, and I want to make sure this is thoroughly reviewed by a specialist. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• E

  Edward Rodriguez
  4

  Very helpful. I asked for a loan and got it that dame day. Of course it depends on your credit score.

  Response from the owner

  Congratulations, Edward! I appreciate you taking the time to share. -Casey, Wells Fargo HL Social

• A

  Alyx Coppola
  1

  This place was an extreme disppointment I have banked with them for two years and was continuously disappointed with them. They closed my account two different times without notifying me. The second account they closed was the account I had my direct deposit for work going to. Employees were very nice but I dont trust any of them to handle my money.