Wells Fargo Bank Halifax Rd, South Boston

Wells Fargo Bank Reviews

• A

  Adam Walker
  1

  I went to this location to make a wire transfer. The banker that assisted me was polite initially, but things took a turn during the process. The banker had asked me to confirm my phone number and I did. When she gave me the printout to confirm all the information the number was a different one that what she had given me, so I asked her to update it. She had to then redo the wire and she decided to take this out on me and became very rude from that point forward. I had mentioned a few times(because she asked) that I didn’t like Wells Fargo. She told me she took that personally, and as I tried to apologize and explain that it was not a personal comment directed towards her she became increasingly hostile and asked if I would like another banker to do the wire. I asked her if she would prefer another banker to assist and she abruptly left the room. She then went to another room where I could hear her personally insulting me to another member or members of the staff. I gathered my things and left. After a few minutes, and still needing to do the wire transfer, I went back in and asked to speak with the manager. Meanwhile, the original banker stared at me through the window and laughed and continued to ridicule. I met the manager who turned out to be the person whom the original banker had gone off to insult me to. The bank manager seemed nice, but so did the original banker at first. The manager was able to complete the wire transfer. The manager, under the guise of empathy, tried to convince me to not cancel my Wells Fargo credit cards. But those credit cards haven’t done anything to help my credit anyway. They were just a way for Wells Fargo to leech money from me and screw me over when I became seriously ill and missed two payments. Judging by previous reviews I don’t think anything was done about the other banker’s behavior. I have had an account with Wells Fargo for a long time, but as this would have been my new local branch, I have decided to completely cut ties with Wells Fargo. The corpse rots from the neck down, and the rot has reached the extremities. I urge anyone who reads this to strongly consider moving their account to another financial institution. Edit: In reply to the response from Wells Fargo (Owner): I have reached out to Wells Fargo to express my concerns and while a response has been given, it did not resolve the concerns I have with Wells Fargo or this branch.

  Response from the owner

  I appreciate you taking the time to share your feedback, Adam. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll do my best to ensure any outstanding concerns you have are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• R

  Ryan noneya
  1

  This bank is horrible when it comes to the respect of their clients. I've had an account with the for a year or longer and asked to waive one $10 monthly fee, as I've never been charged it. I keep money coming in my bank account and this 1 time I didn't have $500 on the day they checked I'm charged $10 and can't be refunded after "checking my relationship with the bank" . I have a chase account and they have always done better business. No questions asked money back same day with no issue for anything. I opened wells fargo just because there is a bank in south boston virginia. If there was a chase i would close the account and dismiss them like they dismissed me.

  Response from the owner

  Hi, Ryan. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• A

  Allison Alvarado
  1

  I have been a Wells Fargo customer for 15 years, as far back as when it was Wachovia. I got a cashier's check at a Wells Fargo branch in Raleigh, North Carolina to close on a house in Halifax. Unfortunately, the Raleigh branch failed to sign the authorized signature on the check, so the attorney couldn't take the cashier's check until it was signed. I went to this local branch to get the issue fixed. The teller just looked at me and said no we can't do it if it was issued at another branch. She went to ask her manager and came back and refused to try to fix it and told me I have to drive all the way back to Raleigh. I called the Raleigh branch where they wrote me the cashiers check and the manager there apologized and told me it was clearly their fault and any Wells Fargo should fix it. She was baffled that the Halifax office didn't know how or just didn't want to help. She called the Halifax branch and told them they should fix it. The manager never even came out and apologized or anything. Trying to operate like a local bank defeats the purpose in being a member of a regional bank. This branch is a poor representation of what Wells Fargo stands for.

• J

  Jordan Wagstaff
  1

  Horrible place to visit. Wait time is horrible and the staff is not friendly at all. Always had problems while I banked there. Moved to Benchmark in Halifax and they went out of their way to get me the help I needed. I suggest going to Benchmark Bank before even trying to work with these people.

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us, Jordan. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

• L

  Lee Rombert
  1

  They don't like answering the phone and there is always an excuse for not being able to help

  Response from the owner

  Hi, Lee. I'm sorry you've had a frustrating experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please mention your review, Google username, and the reason for your call in an email to [email protected] (no account numbers). Thanks so much. -Janet, Wells Fargo HL Social

• M

  Mark Nairn
  1

  Not helpful and I was not able to talk with a manager when I asked to do so.

  Response from the owner

  Thanks for your feedback, Mark, and I'm sorry for the experience. Could you tell me more about what happened in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your concerns are reviewed by the appropriate team. -Nick, Wells Fargo HL Social

• D

  Donna Walker
  5

  They know me . I've been there so many times. They know me by name.

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive. We appreciate your feedback. -Nick, Wells Fargo HL Social

• C

  Connie Wetherington
  1

  Poor service to my mother trying to open an account. 😡

  Response from the owner

  I'm very sorry to see your review, Connie. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• D

  Danella Davis
  3

  Ok service, but their ATM is a little far away for someone with short arms.

• S

  Susan Franklin
  1

  Most difficult people to deal with ever!

  Response from the owner

  I'm sorry to see this, Susan. Could you tell me more about what happened in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your experience is reviewed by the appropriate team. -Janet, Wells Fargo HL Social