Wells Fargo Bank 78th Ave, Mercer Island

Wells Fargo Bank Reviews

• M

  Margo G
  1

  The indifferent customer service at the Mercer Island branch is disappointing. I've been banking here for years and thought it would be easy enough to have WF notarize a document I needed to send off. Tried calling several times to make an appointment. No one answers the phone. Tried online with no success, so decided to drive there in person to set up an appointment. The teller I approached quickly said she didn't handle that and passed me over to the woman standing next to her who was busy with some paperwork. She never looked up and kept going through her pile. Not a word as to when she could help and when I finally said maybe I should leave and have another place do it, she said-- OK. And that was that. If you're expecting any sort of customer service here, better look elsewhere.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• D

  Debbie Landeck
  1

  Wells Fargo Dealership for auto loans removed the online site and asked it's customers to now use Wells Fargo.com. I did as the letter instructed with a "successful" response. I went to use it and it wouldn't work. I did it for a second time with a "successful" result. I went to pay my auto loan and it would not work. Calling this bank is a nightmare. I made an appointment to go in and met with Frank. I explained my dilemma six times and he didn't listen whatsoever. After each time I spoke, he asked "what can I do for you today"? We used to do all our banking with Wells Fargo and then we switched. We are grateful for the auto loan but if I had a choice, I will never use them again.

  Response from the owner

  Thanks so much for your feedback, Debbie. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• Y

  Yup Yup
  5

  I’ve never dealt with such a friendly staff! Tami the manger went out of her way to help me today, and spend over a solid hour figuring every way she could credit back fees, clear checks with holds. This is the first review I have ever written, I don’t take time out of my day to ever do this, but I figured I needed to pay it forward. The most helpful bank ever!!! If you don’t have an account here, you need to!

  Response from the owner

  I’m glad to see you got the assistance you needed, Matt! Thank you for the kind words and have a great rest of your Monday. -Liz, Wells Fargo HL Social

• J

  Joseph Banks
  1

  They charged me $10 for each cashiers check that I needed urgently and wouldn’t wave the fees. Considering the money and credit cards we have with them this is totally ridiculous. We are pulling out of WF.

  Response from the owner

  I’m truly sorry for the experience you’ve had with us, Joseph. Allow us the opportunity to review your concerns. Please email [email protected] with your full name, username, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location. Thanks. -AJ, Wells Fargo HL Social

• P

  Pete Rahr
  1

  Living next to this branch has been a nightmare recently as they have been doing renovations at night with loud power tools and construction workers talking loudly well past 11pm on week nights. Also they like to schedule power washing of the store in the early hours of the morning, usually around 4am. Worst neighbors ever.

  Response from the owner

  Hi, Pete. I’d like to learn more about your concerns. Please share some additional details in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks for your feedback. -Nick, Wells Fargo HL Social

• T

  The Dismantler
  5

  The bank tellers are always kind and fast! Definitely recommend Wells Fargo.

  Response from the owner

  Hi there. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• M

  Morgan Schulte
  5

  For over 10 years, this has been the bank for me personally and for my business. I have had a great experience here: very pleasant personnel, no unexpected fees, good online systems and my transactions have been posted quickly and accurately.

• N

  Nana C
  5

  Alex is Great! I love my bank. Very professional and friendly staff.

  Response from the owner

  Thank you for taking the time to share this feedback. We appreciate you choosing Wells Fargo. -Shaun, Wells Fargo HL Social

• S

  Shane Donovan
  3

  Customer Service is always great !!!