Wells Fargo Bank Sw 120th St, Miami

Wells Fargo Bank Reviews

• J

  John Mendez
  5

  This particular location is AMAZING. The staff is always courteous and professional. I have been banking with CNB for over 25 years and the people that work here are exceptionally good at their jobs.

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, John. We appreciate your feedback. -AJ, Wells Fargo HL Social

• A

  Ana Obonaga
  1

  Have been waiting 30 min to speak to a bank rep. I see they take their sweet, precious moment instead of making things to the point and let's wrap it up because there are 10 people waiting. Management needs to look into this.

  Response from the owner

  I'm sorry you weren't assisted in a timely manner at this location, Ana. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• A

  Angelo Espinoza
  1

  Wells Fargo is the worst bank ever! Customer service is very unprofessional, especially the branch located on 13500 SW 120th St., Miami FL 33186. I do not recommend this bank to anybody!

  Response from the owner

  Thanks so much for your feedback. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• C

  Carolina Jaramillo
  1

  No wait time here at the lobby it it's incredible. The customer service is really bad. This is one of the reasons I'm not a customer of Wells Fargo.

  Response from the owner

  I'm sorry to see that we haven't met your expectations at this location, Carolina. If you'd like to discuss any specific concerns with a dedicated specialist, please share some more details in an email to [email protected]. Be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• L

  Luis Guillermo Arcay Friedlander
  5

  Great attention from Janice Angiuli. She helped me with my problem!! Great service from Stephan since I went through the door. Thanks ya'll!!

  Response from the owner

  Thank you so much for sharing these details with us, Luis! I’m happy to see you enjoyed visiting this location. Have a great rest of your day! -Nick, Wells Fargo HL Social

• G

  Gerardo Diaz
  1

  The problem is that there are three tellers open and only have one or two open with a line of eight plus people.

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Nick, Wells Fargo HL Social

• O

  Oliver Sanders
  1

  By far the worst banking experience you can imagine. Drive-thru is always Understaffed with only one teller, A typical transaction can take you between 25 and 30 minutes. Commercial banking lane doesn’t have a container to send transactions so you have to open our car door and reach into the compartment to recover your receipt. Just a very inconvenient bank with a management team doesn’t care to better their service.

  Response from the owner

  I appreciate you bringing this to our attention, and I want to make sure your feedback is forwarded appropriately. Please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). I look forward to discussing this further. -Jessica, Wells Fargo HL Social

• F

  Franco Santinato
  1

  Terrible service. By far the worst Wells Fargo of miami

  Response from the owner

  I'm very sorry to see your review, Franco. Did you have an experience at this branch that made you feel this way? Please tell me more about your concerns in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to the chance to assist. -Nick, Wells Fargo HL Social

• S

  Sarah Finley
  1

  Waited over 20 minutes in drive-up with long lines for regular and commercial banking. No explanation why the long wait time. This branch as a history of incompetence, arrogant and asinine employees. If it wasn’t for me being forced to have a joint account here with my child’s father, I won’t. Nevermimd we both have had our cards replaced over 20 times in four (4) years due to FRAUD and the bank can not give us an explanation.

  Response from the owner

  I'm sorry we haven't provided the customer experience you expect from us, Sarah. To ensure I can forward your concerns to the appropriate team, please email some details about what happened to [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Janet, Wells Fargo HL Social

• J

  Juan Lopez
  1

  To: The Branch Manager, Wells Fargo Date: 9/15/17 To Whom It May Concern: This is to inform you that I am cancelling all of my accounts with Wells Fargo. I have banked with Wells Fargo for over seven years including a loan for my vehicle, which I successfully competed. I recently became a business owner and I chose Wells Fargo to open my business checking account. As any other small business the first months are extremely tough where you find yourself utilizing all personal funds available to keep it running. I deposited a check via mobile deposit on my business checking account and was held for approximately ten days. I called and visited your branch to release the hold on funds, since the check was deposited by me and was completely legitimate. My request was not honored and to add insult to injury I needed the funds immediately to cover my personal bills. Your institution dropped the ball when I needed you the most therefore I’ve decided to cancel my four active accounts. I cannot bank with an institution that is not human. Thanking you,