Wells Fargo Bank Santa Margarita Pkwy, Rancho Santa Margarita

Wells Fargo Bank Reviews

• S

  Sissi Wu
  1

  Don't have enough bank clerks who are intelligent and caring enough to solve customers' real issues, which means their manager or VP of this branch doesn't care about customers at all.

  Response from the owner

  I'm sorry we haven't been providing the customer experience you expect from us at this location. If you'd like to discuss your concerns about this branch with a specialist, please share some more details along with your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• d

  deboss motors
  1

  I have car dealership I buy cars every day some customers need cash I go to Wells Fargo rancho Santa Margarita the manager Sean and the employees refused to give me cash the reason no cash first available cash after one week I don’t if Wells Fargo has financial this is very bad

  Response from the owner

  I appreciate you bringing this to our attention, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• A

  Aaron Amaya
  1

  This Used to be my favorite branch until I hit a complex issue regarding a deposit I made outside at the ATM. I needed "some" funds - not "all" funds available and when I walked inside was greeted with. "I'm sorry, maybe call the ATM devices online, the machine is like a separate thing from us. When I called customer service, I was advised that the branch and ATM should be one in the same and should be able to get some help and gene I walked in, the branch manager wouldn't event look me in the eyes when telling me that Wells Fargo was unable to help me. If you can't help me at least show some concern or a "I'm sorry" or a "that's horrible" or you know .... anything. Now I know why friends advised me to use a credit a union if I am concerned with "personal care." Oh well, this will be the last time I bank with Wells Fargo.

  Response from the owner

  Hi, Aaron. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can look into what happened, please mention your review and Google username in an email to [email protected] along with any other details you'd like to include (no account numbers). I look forward to addressing your concerns. -Janet, Wells Fargo HL Social

• B

  Blink 1st
  1

  Please do NOT come into this branch. It is full of LAZY tellers. The lead teller Shane Wilkey made it a point to call my wife and yell at her for not filling out a deposit slip. She had the information on a post it note and had made a similar deposit the week prior at a different branch. The lack of customer service has forced me to close all 4 of my checking accounts and 2 savings accounts. I will not tolerate the lack of disrespect.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can look into what happened, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social

• H

  Heidi Langstaff
  1

  It is ridiculous that the bank closes at 5 PM. How are the working people supposed to get their business done. I’m glad you’re open for all the unemployed during the day and the stay home moms what about the working people who are paying the taxes. The pandemic is over. Get back to business and normal hours that respect the working class

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• T

  Taylor Palacio
  1

  I went in to deposit a check and Sean told me I couldn't deposit it because it only had my first intials and last name. I have been depositing the same check for over a year and have been a customer for 7 years. He basically accused me of lying, stating that no one would ever deposit a check like this and he's seen millions of paycheck and no one has this. Well Sean I'm not lying, another branch deposited my check and you're a douche bag.

• P

  Pros Angkor
  1

  Tellers are so rude,she threw a withdrawal slip at customer when customers ask for it.Look down to customers by judge their English 👎👎👎

  Response from the owner

  I appreciate you taking the time to share your feedback on this location. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll do my best to ensure any outstanding concerns you have are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• M

  M H
  1

  Be aware of the bank teller Alyssa Villalobos she messed up on my credit card payment and deposit. She was rude and has horrible customer service.

  Response from the owner

  Hi there. I'd like to learn more about your experience. Could you email me at [email protected] with some details about what happened? Please mention your review and Google username so I can keep an eye out for your message (no account numbers). Thank you. -Shannon, Wells Fargo HL Social

• G

  Greg Foran
  4

  Helpful and friendly staff. They were able to resolve my problem and did so with a smile.

• S

  Sinester Uglow
  5

  Defiantly one of the better banks