Wells Fargo Bank Antonio Pkwy, Rancho Santa Margarita

Wells Fargo Bank Reviews

• C

  Camillia Aznavian
  1

  This is the worst branch you can go to. Worst customer service. The personal banker Nahed Hanna does not help you at all and wastes your time when you made an appointment in advanced. Brian Kim the branch manager was no help either. She said on the phone 1 form of identification and $25 to open an account and then when I come in she says 2 forms and $25 and told me I was unprepared and that she has mother customer appointment and that I need to re-schedule. That’s not how you do business for a new customer wanting to open a new account and the manager didn’t even help or apologize for her mistake. Wasted 1 hour of my time to do nothing. She told me to leave because she has another person coming. She did nothing to help me and I was trying to find a second identification and I sent her my Rental agreement but because it was too many pages neither her or the manager Brian Kim wanted to print out my second identification and told me I was not prepared. So rude. I am never ever coming near a Wells Fargo. I have signed up with Capital one Bank super easy and so fast and excellent customer service.

  Response from the owner

  Thanks for your honesty and candor. I am disappointed to read about what happened, and I'd like you to know this is not the customer experience we strive for. Please allow me the chance to make sure the appropriate team addresses your concerns. Please mention your review, full name, phone number, and Google username as well as any additional details in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Jessica, Wells Fargo HL Social

• S

  Sam Liare
  5

  The staff is awesome. Eduardo really tries to help you everyday possible. I was on the fence about keeping my business account with these guys, but once I had some interactions after moving to the area and seeing how much the staff at this location care, I decided to keep it here as the customer service within this branch is top notch.

• T

  Tina Ampy
  5

  Edward is excellent. He really takes the time to understand what you are trying to achieve in that days transaction. Really love this branch.

• J

  Jim f'ing Hall
  1

  Wells Fargo's service has gone to sh¡t

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. I’d like to learn more about your visit. Please email [email protected] mentioning your review and your Google username so I can keep an eye out for your message (no account numbers). Thanks in advance. -Shaun, Wells Fargo HL Social

• C

  Cerulean Fish
  4

  Not a customer but when visiting with a friend they were friendly and kind.

• A

  Alyx Luck Barnett
  5

  Always great staff and quick service