Wells Fargo Bank S De Anza Blvd, Cupertino

Wells Fargo Bank Reviews

• B

  Brandon Nebel
  2

  Might be one of the slowest banks I've ever used. No matter the time of day they have no more than 2 tellers helping no matter how long the line gets. I own several businesses that bank with them. Just coming to get change takes 45 mins. Please open up more tellers.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• J

  Jordan Hong
  5

  excellent service at this particular location! i would come in and always greeted with a smile and a “welcome”. the service manager in the front, Karen, she is just the sweetest person ever and she does her job so good and she knows what she is doing! i just have to mention my favorite banker Stella! she is absolutely amazing and she helped me out so so much in my banking needs!! been with WF for many years and i couldn’t be happier with the service especially with this branch location! 11/10 would recommend coming to this location for your banking needs. but they do get a bit buys around 11:30-1:30.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Jordan. It’s wonderful to see that you've had such a positive experience working with Karen and Stella. I will make sure this feedback is shared with them! Thanks for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• S

  Steven Lin
  4

  Decent parking. You can use the ATMs inside to withdraw cash above your daily limit and in denominations up to $100. Very convenient. I also like the one-time use ATM access code that you can generate using the smartphone app. You don't need even need to carry your ATM card.

  Response from the owner

  Hello, Steven. I appreciate you taking the time to share this feedback with us. Have a great rest of your day! -Shannon, Wells Fargo HL Social

• A

  Abel Fuentes salguero
  1

  I came to this bank just my phone turning 6 PM and the guy at the front door said I'm sorry but we close, and I tell him that I just need to do a deposit and its just turn 6 and he said there close, they should put on their door that they close before 6 not at 6. This is not a good way to treat there customer more, when I move al my business with their bank. I will not come to deposit no more to this place. If I could I will give zero star.

  Response from the owner

  Hello, Abel. I'm very disappointed to hear this location closed for the day without assisting you first. I hope you'll accept my apology and allow me to look into what happened. Please send me an email at [email protected], and be sure to mention your review and Google username (no account numbers). I'll begin looking into this as soon as I receive your email. Thanks so much. -AJ, Wells Fargo HL Social

• T

  Tammy Yau
  4

  Great staff who are attentive and quick to help you with your needs. I only take off a star because the ATM's on the outside are always kind of janky and sometimes don't read the checks properly even if the checks are properly aligned and placed in the correct orientation.

• S

  Senu Danu
  1

  The Wells Fargo always post ur transactions any day they want it can be posted same day or 2days after u made a purchase, specially if they see that u don’t have balance in ur account now then they go back and try to charge u for insufficient balance of the purchases u made days ago while u have enough balance 🤦🏽‍♀️ It’s so hard to save with Wells Fargo 😥 If u live month to month check better go to community bank.

  Response from the owner

  I can understand how frustrating this must have been, Senu. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to the chance to assist. -Janet, Wells Fargo HL Social

• B

  Ben Reaves
  5

  Not all branches are helpful. This one is. I was converting USD to CNY. Overall I don't like WFB's policies, but this particular branch is good. And if you want a good coffee, walk half a block to BitterSweet

  Response from the owner

  Thanks for taking the time to share this feedback, Ben. If you’d like us to follow up with you about your previous experiences, please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• H

  Holland Schorr
  5

  Donato Rivera was extremely professional and patient with us. He helped us notarize important documents and was very easy and enjoyable to work with.

• N

  Nitin Kalje
  5

  Great sense of Customer Expectation! Ahmad goes extra mile to ensure that the matter gets resolved quickly. Thanks for the exceptional service!

• L

  Liandre Kelley
  5

  I came in and opened an account, Jason was extremely helpful and really fun to work with. It was nice, my fiance and I felt good after leaving.