Wells Fargo Bank S Main St, Jonesboro

Wells Fargo Bank Reviews

• J

  Joseph Abraham
  1

  Went in to make a deposit and the teller was saying my deposit was short. After adding it up the deposit was correct. Teller was trying to scam money off my deposit. Beware using this location

  Response from the owner

  Hi, Joseph. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• T

  Tia doss
  2

  The ladies at this establishment are rude for the exception of one . I’m starting to see new faces but the face I saw today around maybe 4:20pm. She has been rude these last few times I’ve come there . She does not greet at all. Instead of letting me know that they were out of change like they always do …she just drops the money inside the box and not say anything . Doesn’t say goodbye, have a great day…nothing. Doesn’t even ask if I need a box for the change or anything . I honestly have to say this was the worst service I’ve ever received from an employee since coming to this bank. If you don’t know how to greet or speak to customers then maybe the job isn’t for you. Better customer service and cash handling is needed in this establishment.

  Response from the owner

  This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can forward your concerns to the appropriate team, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• M

  Mimi Saucedo
  1

  We made an appointment on the Wells Fargo website and THEY sent us a confirmation email with ADRRESS, time and what not. We get there on time for the appointment to be told “wE dOnT kNow Why it let you make an appointment”? That they were drive thru only. We are redirected to a different location where our appointment is now irrelevant and we have to wait. Horrible management.

  Response from the owner

  I understand how this would be frustrating, and I apologize sincerely for the inconvenience. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address. Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• G

  Geneva sanchez
  1

  This bank is closed every other week. It’s ridiculous and a total inconvenience. If Wells Fargo is that short staffed then close this branch down. Most of us are having to drive to a different location anyways.

  Response from the owner

  Thanks for taking the time to share this with us, Geneva. We appreciate the feedback, and it's been forwarded to the appropriate teams. Please note this location is currently open as drive-up only. Visit https://www.wellsfargo.com/locator/search/ for the most up to date branch availability and hours. -Janet, Wells Fargo HL Social

• J

  James Baker
  2

  I deal with several branches of Wells Fargo, and service has always been good for the most part. However this branch lacks a lot in regards to customer service. They may want to read their own Customer statement they display in all their offices, because they are not living up to the message it is nothing more than decoration. The Love Joy Branch is night and day take an extra few minutes and bypass this location if you need to do more than make a simple deposit.

• J

  JoAnne Mitchell
  2

  Don't bother trying to call and talk to a banker, despite that being an option the phone system runs you in circles eventually hanging up on you after about 4 minutes. Tried several times to no avail. Called the WFB at Hudson Bridge and got a banker in 20 seconds.

• f

  first last
  1

  Unfortunately, I have to agree with many of the other reviewers about the rude staff here. I called with an inquiry and was told "i don't know, call the 800 number" by a lazy employee who couldn't be bother to get the answer. why would i need to call the 800 number for a question regarding THIS branch?! this place is awful.

  Response from the owner

  Good afternoon. I'm disappointed to learn about the customer service you received at this branch. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• d

  delao752
  1

  Worst customer service ever! Tellers are rude. They don’t care about the customer. Even the manager is rude as all can be. I will never bank with this bank again and do not recommend them under no circumstance.

  Response from the owner

  I'm sorry you were upset after visiting this branch. Could you email me at [email protected] with some details about what happened? Be sure to mention your review and Google username as well (no account numbers). We appreciate your feedback. -Nick, Wells Fargo HL Social

• H

  Haylee Thitapanh
  5

  Aaron was so sweet and accommodating. He went above and beyond to help my family and I. I am so thankful for him and his service.

• L

  LittleMissSweetheart
  1

  Poor customer service went there to get notary was not helpful or friendly need to be re-educated and retrained on their job the young man sitting at the front desk is not knowledgeable of what he's doing.

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us, Tasha. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social