Wells Fargo Bank Foothill Blvd, La Canada Flintridge

Wells Fargo Bank Reviews

• C

  Camille Banks
  5

  Wonderful staff & mgmt ! Efficient. Fast. Courteous. They bend over backwards to help. I usually run to the ATM, but if I need to go in the bank during lunch or after work to get a Cashier's Check, quarters for laundry, the lines are short and the transactions are swiftly handled with care. The human beings at the branch can never be replaced by the ATM. Sometimes I'll go inside, when there's a line at the ATM, just to waive at the staff & handle my business, w/ enough time to spare for a trip to the Post Office, and to grab lunch before going back into the office. Give this Excellent Team a Raise!!!!

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Camille. It’s wonderful to see that you’ve had such a positive experience! -Shannon, Wells Fargo HL Social

• R

  RJ AV
  1

  Never have I ad this type of experience at a wells fargo branch. Banker on the phone with a personal call laughing unable to help. Directs me to teller line. Only one teller working at the time. Both teller and manager were very rude and asked me to complete my transactions online or through atm. I wanted to open another account and denied me service.

  Response from the owner

  I'm sorry to learn about your experience at this location. Could you email me with more details about your interaction with the team members you mentioned? Please address it to [email protected]. Be sure to include your full name, phone number, address, and Google username as well (no account numbers). I'll make sure your visit is reviewed by the appropriate team. Thank you. -Jessica, Wells Fargo HL Social

• E

  Essam Timani
  1

  The bank inside is great and no line. The bankers are very friendly. The atm machine is a thief. I wanted to deposit $1550 and when I fed it the money it displayed $1500. So it wanted to steal $50 from me. Not happening so I returned the money however it never gave me back my card. It just had to steal something. After all was done it went out of service. All the people waiting behind me waited for nothing.

  Response from the owner

  Thanks for taking the time to share this with us, Essam, and I'm happy to hear you enjoy working with the associates at this location. I’m sorry for any frustration your ATM experience has caused however, and I've forwarded this feedback to the appropriate teams. Please feel free to email [email protected] with your Google username and details of any additional concerns (no account numbers). -Nick, Wells Fargo HL Social

• D

  Daisy Yeung
  1

  I walked in the bank to do a wire the last time, they had me waited as I didn't make an appointment. They told me that I will need to make an appointment if I need help from a banker. I called in to the bank this time. The automated service told me to make an appointment online, which I tried and it said there's no dates available. I called again and again. Never able to talk to someone. Nobody answer the phone. What's the point of asking people to make appointment before walk in? There's no way for me to make an appointment.

  Response from the owner

  I'm very sorry to learn about your experience at this branch and while attempting to reach them over the phone. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Shaun, Wells Fargo HL Social

• j

  joan rodrig
  1

  I have been customer of Wells Fargo for several years. There has been three different occasions where they have not posted checks to my account due to bank error. All three times they have made the adjustment but it is difficult to file a complaint in order to receive the credit. They call often and the sales representative are aggressive.

• S

  Sean Friel
  1

  Ive been a Wells Fargo customer for three years and they want to charge 5 bucks for money orders. Walk a few feet away to the post office and get a money order for 1.25 or walk a few feet in the other direction to BoA, bank with them and get services like this for free. For people in the money business you guys offer no reason for anyone to do business with you. Just more evidence that your ad campaign to save face after getting busted for ripping off your own paying customers is just a failed smoke screen. It's seriously pathetic to watch this level of greed so clumsily swept under the rug in full view. It's like watching an alcoholic drunkenly argue they haven't been drinking. If it wouldn't disrupt my life I'd switch banks immediately, but you have me as a prisoner for the time being. I'm sick of your idiotic policies and belligerence. Can't wait to leave.

  Response from the owner

  I'm truly sorry you feel this way, Sean. I'd appreciate the chance to address your concerns. Please tell me about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• C

  Cali Chef
  5

  BEST customer service! Everyone is always so nice and helpful. One time an employee called me because I left $5 behind! So honest and sweet of them. Happy customer to bank with Wells!

• C

  Cory Miller
  1

  They're extremely understaffed. Took 40 minutes to meet with one of the two bankers at this location. Closed my account and moved to Chase.

• C

  Crank Fastle
  5

  This is the bank I go to most often. Solid service.