Wells Fargo Bank N Main St, Brigham City

Wells Fargo Bank Reviews

• A

  Alan Campbell
  5

  I first walked into this bank in 2018 when a furniture store's promotional credit card failed to send me a bill. The service was excellent and the problem was the store failing to post a purchase. A decision to move and needing nation wide banking services prompted us to open accounts here. Again the service could not be better. Johnny and his team have been an outstanding experience every time.

  Response from the owner

  I'm so happy to hear about your experience with Johnny and the other branch associates at this location. We appreciate your feedback and thank you for choosing Wells Fargo. Have a great rest of your day, Alan. -Nick, Wells Fargo HL Social

• C

  Christopher Weisler
  5

  Really helpful bankers. I used Janie as a notary for some local things, and she also helped me with some international banking matters as well. The tellers were also great.

  Response from the owner

  Thank you for taking the time to leave a review, Christopher. Have a great rest of your day! -Jessica, Wells Fargo HL Social

• W

  Wendy Stephens
  5

  I've been with Wells Fargo a little over six years now. I've had to deal with the Brigham City office since they closed the branch here in Tremonton. Recently I had a very frightening moment when I thought I had wrongly deposited a very large check. A gentleman from this office worked with me over the next two days to straighten things out and could not have been more courteous or helpful. He even called me several times to follow up and make sure everything was okay. He made what was a very precarious situation calm, and handled it gracefully. A+ service.

  Response from the owner

  I can see how this would have been a scary situation to be in, Wendy, and I appreciate you for taking the time to share this story. We're glad it all got sorted out! Thank you for choosing Wells Fargo for your financial needs! -Shaun, Wells Fargo HL Social

• R

  Ronnie Tyler
  1

  Worst bank I’ve ever had to go to. I opened an account there because my wife’s mom recommended them for being convenient; but I’ve never experienced worse customer service from a banker (the red headed girl they have working there) or a manager! The manager of this branch is rude, extraordinarily loud, and does not know how to listen at all. I am stunned that a company would allow a person to behave like this, and not only allow them to continue to be employed with them; but promote them to manager! Wells Fargo might be a convenient company and maybe other branches are better, but because of this one I closed my account. If could give this branch a lower review than one star, I would.

  Response from the owner

  I'm disappointed to learn about your interaction with some of our team members, Ronnie. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• A

  Austin Konold
  1

  I've never had a harder time with a bank or auto loan. I sold my vehicle. I had a pay off check for my vehicle. For what ever reason they only applied a payment onto the account instead... they lost my pay off check! Nobody speaks proper English and does not understand. I have been with america first most of my life and have had auto loans with them with 0 issues. I will never bank or go through wells fargo again. Issue after issue. They make the customer work much harder then we have to. They are always trying to push you off to customer service or who ever else before even looking at your account. I hope my loan is taken care. Now I had to go to a wells fargo near me in slc because I live 1.5 hours away from brigham just to get this resolved. I sat with a banker for 2 hours today to figure out this problem. I had to send in my receipt and bank statements. It is such a miss. 0 stars across the board for the manager and employees at this location.

  Response from the owner

  I'm very sorry to learn about your experience when visiting this branch. I'd like to have each of these concerns thoroughly reviewed and addressed. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Shaun, Wells Fargo HL Social

• R

  Ryan Simpson
  5

  Johnny Hakim is amazing, helpful, and one of the nicest people I’ve met.

  Response from the owner

  I’m glad to read you had such a wonderful experience working with Johnny. I've made sure both him and his manager are aware of these kind words. Thanks for the feedback. -Shaun, Wells Fargo HL Social

• C

  Chris Stone
  2

  Good customer service by the tellers but the managers won’t let you use the restroom. Hi welcome to Wells Fargo with our high fees and no bathrooms for our customers that have to wait in line for 30 minutes because there are only two tellers staffed. I will be closing our account

  Response from the owner

  I understand your time is valuable, Chris, and I apologize sincerely for the wait. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). I’ll make sure your feedback about our restrooms and customer service is forwarded appropriately. Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• L

  Lenanne Harmon
  5

  Friendly, they remember my mom's name. Always efficient to perfection

  Response from the owner

  Thank you for choosing Wells Fargo. We appreciate your business and you for taking the time to share this feedback. -Shaun, Wells Fargo HL Social

• E

  Elizabeth Clemons
  1

  This place doesn't even deserve a 1. I have never experienced such piss poor customer service and non other than by the branch manager. I tried calling to see how you even get in with all this covid BS and they hung up on me twice and then proceeded to reprimand me because I kept calling hello!!! I had an appointment! At the very least you could have put me on hold! You could have said I'll be right with you or just come to the door and we will help you and apologize for the inconvenience! I got non of that. Unacceptable!

  Response from the owner

  This is not the customer experience we strive for, Elizabeth, and I’d like to take a closer look into what happened. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• K

  K Marie
  5

  I am basing my review off of the service I get from Julie when I make it into the Brigham branch. Each time I’ve gone in, she is so friendly, sweet, and helpful. Her happy, bubbly attitude is contagious and she seems to genuinely enjoy her job. Thanks Julie!!

  Response from the owner

  It’s wonderful to see that you’ve had such positive experiences with Julie. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social