Wells Fargo Bank Frederick Rd, Catonsville

Wells Fargo Bank Reviews

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  Shavonne Carter
  1

  So I went to the bank to try an cash my check no it’s not my bank that I bank with. I didn’t think it would be a problem to cash my check there because sometime I go to cash my check so the one bank teller I felt like he was very bias than he goes to say well it’s a stimulus check yes we all can see that but I really don’t like the service I received today and than also I’m telling him I have somewhere to be he says it’s a process how an I cashed checks here before I am very disappointed today. I will never come here ever again periodt.

  Response from the owner

  I’m truly sorry to see this, Shavonne, and thank you for bringing your experience to our attention. Please know we take incidences like this very seriously and want to be sure what occurred during your visit is reviewed and addressed. Without sharing account numbers, please email [email protected] with some additional details, and be sure to include your full name, Google username, phone number, and address. Thank you very much for your time. -Casey, Wells Fargo HL Social

• J

  Jamie Condon
  1

  2 :30pm on a Tuesday and there is only one teller working. Unacceptable.

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience, Jamie. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Nick, Wells Fargo HL Social

• i

  iStuffSellers
  1

  I walk into the bank about to withdrawal some cash, and there is one teller and one customer who he's dealing with. There are some lovely comfortable chairs close by the teller so I grab a seat while I wait. Another customer comes in and proceeds to get in line so I stand up behind the one customer who the teller has been previously working with to signal of course that I'm next because I clearly came in first. And the teller tells me to "get in line". Unbelievable. I left the bank and went to the atm. Much better service! 😬

• b

  bryan redmon
  1

  Mary Dize, the bank MANAGER, lied to me, and then led me on a wild goose hunt to get my credit fixed. She was unbelievably arrogant and made me feel like my time/money/business didn't matter at all to them. Mary failed to contact me back over a month ago after one of her bankers failed to follow up after he made a mistake. Then she had the audacity to tell me she has been sick and understaffed and people are on vacation, and basically threw out every excuse she had. This is after a month of no contact, not a week or or two. Unbelievably poor customer service, and the manager had a terrible attitude when I called her out on blowing me off. She also lied to me about escalating the issue initially. She is not to be trusted. I had to escalate the situation through Wells Fargo (even though she lied and said she had already done it). I had to speak to so many executives just to properly relate back the terrible experience I had, which just drags an already bad experience out even further. This type of person is exactly the type of person you don't want as a banker or manager. Mary Dize is reason enough to never set foot in this store ever. Be careful who you trust with your money.

• S

  Stephen Antonelli
  4

  Great customer service. I've been banking with WellsFargo for years. This location has proven to be a great experience. The small business help Marsha Gibson gave us was very informative and helpful. I recommend this bank and it's employees.

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  Jim Frank
  5

  Outstanding. I have been banking here for 15 years and they have more than helped me with several difficult situations. While Wells Fargo is a national bank, the management staff gives you a small town feel where they really care about solving your problems.

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  Jenna Rosenberg
  1

  The manager is nasty and very unprofessional she is very rude and disrespectful. My friend is still grieving the loss of her mother and she had the nerve to tell her to get it together or she wasn't helping her. Then we thanked her for her time and she didn't have comen curtsy to say your welcome. Fredrick Road in catonsville MD the rest of the staff is Great

• K

  Karen Shenk
  5

  I visit this drive thru several times a month. I always have great service. I go out of my way to go to this branch!

  Response from the owner

  Thanks so much for the kind words, Karen. I’m glad to see you get the service you need at this location. Have a great rest of your day! -Liz, Wells Fargo HL Social

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  Kevin Carroll
  1

  Make sure you educate yourself before going in! Apperently advisors speak without propperknowledge and will set your finances up for failure!!

  Response from the owner

  What makes you feel this way, Kevin? Please tell me more about your experience at this branch in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Janet, Wells Fargo HL Social

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  The Search For Truth
  1

  I used to go to this branch since it was Wachovia. No more. There is a racist woman who clearly does not like those of European ancestry.

  Response from the owner

  I’m truly sorry to hear about this experience, and I would like to try to address what occurred. Without sharing account numbers, please send an email to [email protected] containing your full name, phone number, and address. Please also mention you were referred through Google. Thanks in advance. ~Shaun