Wells Fargo Bank S Main St, Grapevine

Wells Fargo Bank Reviews

• L

  Layne Von James
  1

  Terrible ghetto parking lot bank. Guess this area must have been really dangerous back in the 60's when it was built. Gas station McDonald's across the street is just as old so maybe it's still a really dangerous place. Stay in your car lol

• B

  Brittany Culbreath
  5

  My spouse and I went in to open a business bank account for his new catering service @hotrodsribsnbbq (shameless plug all day). We had an incredible experience. We didn’t wait long. The banker was very informative, and he even helped me to open an account for my own currently operating business @myrevh2o (again…I know lol.) So…I will say if you need a banking home come here! The tellers are pleasant and most importantly they’re fully staffed so they are getting people in and out!

  Response from the owner

  This is great to see, Brittany! Thanks so much for taking the time to share. -Casey, Wells Fargo HL Social

• J

  Joe Wilhelm
  5

  One the best customer services experiences. Christian was very helpful over the phone. Tony was as well. Then Liz knocked it out the park when helping with my transaction. She took it upon herself to have my info ready and made the withdrawal so easy. It was really nice to work with people who care. -JOE

  Response from the owner

  I’m happy to hear your experience with the team members at this banking branch has been positive, Joe. We appreciate your feedback. -AJ, Wells Fargo HL Social

• N

  Naif Marzouq
  1

  I have been doing business with this bank for five years, this is the first time the drive through teller required my driver license to deposit my paycheck and she was very rude about it. Also her manager was worse than her , she was saying that's how we do business in grapevine branch. This my worst experience and I will close my account tomorrow .

  Response from the owner

  I'm sorry you were upset after visiting this branch, Naif. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• R

  Ramprasad Kalavapalli
  5

  Best customer service experience among all branches. Krish was very knowledgeable compassionate and accommodating. always goes wxtra mile to help. 5 stars

  Response from the owner

  I appreciate you taking the time to share this with us. It’s wonderful to see that you’ve had an excellent experience with working with our team members at this location. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• R

  Richard Fera
  1

  First it is time all banks open. They make it near impossible to do business anymore. When in this branch there are plastic barriers up and all desks are more than 6 feet so CDC Guidelines have been met but they refuse to fully open. When contacting customer service you will be on the phone at least 30-45 minutes. The first person you get will not have the answers you need and will have to wait again to get a different person who will again not know the answer. This typically will happen three times. One department does not know what the other department is doing so the lack of coordination means mistakes are high and no answers as to why. To get one issue fixed it took 6 hours on the phone or more.

  Response from the owner

  I’m truly sorry for the experience you’ve had with us, Richard. Allow us the opportunity to review your concerns. Please email [email protected] with your full name, username, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location. Thanks. -AJ, Wells Fargo HL Social

• D

  Dick Shanklin
  5

  I've been with Wells Fargo ever since they took over the Grapevine location. They have never done one thing wrong! I usually use Liz as my teller and she is the best and most friendly teller in the world. Also, in the back office, they have Steven Shi, a great financial advisor! I certainly give Well Fargo, Grapevine 5 stars +.

• M

  Marcelo Zanuski
  5

  Very helpful staff. Even though I am not a Wells Fargo client, they helped me with a problem I had with some old USD bills, replacing them. A big thanks to Jason Graybill and his staff. Awesome (even non) customer service.

• R

  Rusty Ray
  4

  I moved from wells Fargo to B of A so wouldn't have to pay service charge for checks and banking, and they close the walk in bank.

  Response from the owner

  Thank you for taking the time to leave a review, Rusty. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social

• B

  Brad Sutton
  5

  Love this bank. Don't listen to people that can't be happy no matter what. My family has been with them for years and have never had any problems like the one review says, took like 11days for funds to clear. Yeah right. You can trust this bank to do what they say they are gonna do.