Wells Fargo Bank Main St, Winona

Wells Fargo Bank Reviews

• T

  Todd Hundt
  1

  Trying to pay my house payment and the people working there are to busy talking to each other. Instead of taking care of the customer. Normally they do great. But today, is some of the worse customer care I have ever witnessed. The one star is deserving. Remember when 3 or 4 of you are working the window and only 2 cars are being served. Take care of the customer.

  Response from the owner

  I'm very sorry to learn about your experience when visiting this branch. I'd like to have each of these concerns thoroughly reviewed and addressed. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Shaun, Wells Fargo HL Social

• T

  Thomas Krause
  1

  A unique blend of incompetence and bureaucracy. I do not bank at Wells Fargo. My mother recently moved back to MN and we went down to add me to her account so I can pay bills, etc. After 4 visits, it is still not close to being done. On one visit, we were there an hour and walked out. Another time, it took a half hour to DEPOSIT a check. By that time, my 95 year old mother needed to use the restroom; we were told there was no public restroom but the sandwich shop across the street had a public restroom. The people there are friendly but do not seem to know what they are doing. The problem appears to be compounded by idiotic policies from Wells Fargo. I haven't moved the account (yet) because I keep thinking it is (eventually) going to be easier to add me to the account rather than switching over her bills, etc. I am tired of dealing with them.

  Response from the owner

  This is not the customer experience we strive for, and I’d like to take a closer look into what happened. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• A

  Amado Govea jr
  1

  Time is money i waited 1 hour to cash 2 checks with no one in the lobby. Definitely should no take this long. Definitely will not return.

  Response from the owner

  Thanks for your feedback on this location, Amado. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Nick, Wells Fargo HL Social

• C

  Christina DeBacker
  4

  Not a fan of Wells Fargo in general but every time I've been to this branch I've had a positive experience. Today it came to my attention that both Winona branches were closed but luckily this particular branch had someone working inside by appointment only. Oops! I felt bad immediately, but I desperately needed to have a form faxed to Education & Financial services and the lady working was willing to take care of that for me. I thought for sure I would be leaving there with my problem unsolved. Thank you for helping me!

  Response from the owner

  We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us, Christina. -AJ, Wells Fargo HL Social

• A

  Amber R
  4

  I simply have a savings account with Wells Fargo and getting everything set up was very easy and pleasant. Going inside to make a deposit is always quick and easy, I’ve never have any issues with their customer service. I did happen to misplace my ATM card but I called the customer service line and was able to get everything squared away and received a new ATM card in about a week.

• D

  Dennis Cochems Wendt
  1

  I had a check drawn from a major area business who uses Wells Fargo as their business account. Instead of cashing the check as a courtesy toward the account holder for a customer's reimbursement of funds I was charged $7.50 because Wells Fargo isn't my bank. Don't get taken, if you are not an account holder at Wells Fargo don't take a check from a Wells Fargo account...

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us, Dennis. To ensure I can forward your concerns to the appropriate team, please email [email protected] with your Google username and mention your review (no account numbers). I look forward to discussing this further. -Janet, Wells Fargo HL Social

• S

  Shawn Will
  1

  Wells Fargo is a complete joke. They throw people behind a desk that dont know what they are talking about. Fees on fees. Your check is not even available to use for 24 hours after it's deposited. Bank at Merchants. No fees. Free checking. Deposited checks are available to use immediately. No 24 hour bull*hit.

• L

  Liz Reach
  1

  I closed by account with wells fargo five years ago and it still remained open (I switched to affinity credit union). Wells fargo is sketchy in so many ways and I'm glad I let them go. No regrets.

• J

  Jenny Serio
  1

  Had to sit in line for over a hour and do a very large deposit thru the drive thru. Lines are horrible. People have lives and can't sit at the bank all day

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• S

  Steph Bernardy
  1

  I’ve gone into the bank twice now this week to have two separate Notary’s sign a document and both times they’ve filled it out incorrectly. It’s very inconvenient being I don’t live in town.

  Response from the owner

  Hi, Steph. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your notary concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social