Wells Fargo Bank Haywood Rd, Greenville

Wells Fargo Bank Reviews

• B

  Buddy Roe
  5

  I went to this branch today around noonish. The young lady who help me set up my zelle account on my phone was very kind, patient and helpful. I'm sorry I didn't get her name because I left in a hurry. I think she was the dark hair female who had an office up front. I'd like to send her a heart felt “Thank You”. And providing me with excellent customer service throughout my visit.

  Response from the owner

  This is great to see, Buddy! Thanks for taking the time to share. -Casey, Wells Fargo HL Social

• M

  Mary Smith
  1

  I left on my break to come cash a $400 dollar check that was issued from Republic Bank, mind you I am sure that they cash them because I researched to make sure Wells Fargo does and also (cherry on top) I have cashes 2 other checks previously at the Wells Fargo Bank in Spartanburg SC Asheville Hwy branch. Tell me why I stood in this location for 15 - 30mins for a teller who had absolutely no clue what she was doing. She gained assistance from another lady only to tell her she don't feel comfortable cashing a $400 dollar check before i could say anythinh The lady assisting her said "its a $400 dollar check!" Needless to say i stood for another minute before i told her to forget it. It should have never took me darn near 15 - 30 minutes to cash a check that only took the Spartanburg branch 5 minute to complete. Please retrain the first teller as you come in to the branch she is a white female with long red hair. Wish i knew her name because i would blaste her name on here. SMH

  Response from the owner

  Hi, Mary. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• R

  Robert Bencivenga
  1

  Worst Customer Service Ever...I'm moving all my accounts out of this bank!! THEY NEVER NEVER NEVER NEVER NEVER answer the phone, so anytime I have a question, I have to get in my car and take 30 minutes to drive there to get a simple answer!

  Response from the owner

  I understand your time is valuable, Robert, and I apologize sincerely for the inconvenience. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll make sure your concerns are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• D

  Daniel Seidán Boquete
  5

  Great customer service. The Branch Manager, Dani B., and all the employees there are great!

  Response from the owner

  I'm glad to hear it, Daniel! Thanks so much for taking the time to share. -Casey, Wells Fargo HL Social

• S

  Stevie Klein
  5

  Ran into the Wells Fargo Bank on Haywood Road to make a payment on my Home Equity account and the young man who I encountered was very helpful and polite. I came inside as the Drive thru was over run with cars and it was faster to go inside. ( Thank goodness the banks are going back to normal!) This branch tends to employ people who are more knowledgeable in banking practices, makes life a little easier! Finished my business in record time! Great job Heywood Road Wells Fargo!

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Stevie. We appreciate your feedback. -AJ, Wells Fargo HL Social

• O

  Oliver Bennett
  5

  Melissa was a breath of fresh air! She was just genuine and really took the time to listen to my needs and showed so much empathy. She was compassionate and thorough, and getting to experience that level of service first hand inspired me in my own career.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Oliver. It’s wonderful to see that you’ve had such a positive experience with Melissa. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• T

  Tyler Rogers
  5

  Honestly I love this Wells Fargo! Staff is always friendly and ready to help, and have helped me notarize several items free of charge. The fees are low if there are any at all, and I’ve never had an issue here. One of the best banks I have had the privilege of being with, if I had the chance I would do it all over again the same way.

• S

  S. M.
  1

  Went there this morning to cash a check. I work 3rd shift. I got off work, picked my 5 month old baby up and decided to sit in the parking lot (around 8:20) until they opened (get everthing done then go home and get some sleep). A kind gentleman in his car next to me kindly told me that they don't open till 9 o'clock. Understood. Then I saw a lady speaking through the door to tell the man that I needed to move away from the front parking spot near the door. He kindly ask me if I could pull in the unshaded area so that this lady could open the door to the bank???? (Mind you this bank has double doors... If she was really that concerned she could've locked the first door behind her. I've worked 3rd shift most of my working life and have sat in font of many banks for them to open and have never had a probleg. On top of that, I don't have an account with this bank... And during my visit, they never asked if I wanted to open an account with them👀???

  Response from the owner

  Hello, Shantaneka. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can look into what happened, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social

• G

  Grover Fitzgerald
  5

  I want to thank "Christy Campbell" for giving outstanding service today. She went over and beyond to help me, even when she was having some computer issues. She was so friendly, professional and personal with a caring attitude. It's hard to find caring employees like this on the front lines of businesses. Thank you so much for a great experience!

• S

  Shawna Hall (Atlanta native)
  1

  I'm withdraw all of my funds from my account Monday it's embarrassing to make a purchase and it doesn't go through because of a block on my card

  Response from the owner

  Hi, Shawna. I'm sorry we haven't been providing the customer experience you expect from us. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social