Wells Fargo Bank Passaic Ave, Kearny

Wells Fargo Bank Reviews

• K

  Karen Petrillo
  1

  I called the branch because I was interested in opening a business secured credit card. The associate who answered said they cannot Process business credit cards at the branch. I said Ok do I need a business account to do it online and she said no she said you can complete it without an account. She completely gave me the wrong information. I completed it online and never received a response so I finally called after almost 2 weeks of waiting got a response for them to tell me I needed a business account and they were unable to complete it. Now I will no longer complete the credit card or open an account so because of the associates misinformation Wells Fargo lost business. I am very unhappy

  Response from the owner

  Hi, Karen. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• G

  Gary Sharma
  1

  Worst customer Service experienced!! I wish i could give them -o star. I have been banking with wells Fargo last 15 years never had issues. But Reps and the manger in this branch is super rude and not willing to help!. They have notary service and they denied notarizing and told me to read the Notary book of State of New Jersey before you come here for such service. I spoke to the Manger Elaine who was at the lunch break at 3pm said the same thing that they cant notarize my documents even though they offer that service. I went to a different bank near by and they did it right away no questioned asked except verifying the identity. Very Dis-pointed with the bank and seriously thinking to switch my account to BOA.

  Response from the owner

  I'm very sorry to learn about your experience, and I want to make sure this is thoroughly reviewed by a specialist. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• S

  Susan Schumann
  5

  I have used Wells Fargo for just about 11 years.I have had few problems and the ones that did occur, the staff handled them and me with the greatest of importance. Sorry for the others who have had not had good experiences. Even while in California on vacation, the Wells Fargo in Valencia had a friendly, curtious & helpful staff. I will and have recommended Wells Fargo to others. Thank you.

  Response from the owner

  We're glad to see you got the assistance you needed, Susan. Thanks so much for your review and have a great day! -Liz, Wells Fargo HL Social

• W

  Walid Helmy
  3

  If there was 0 stars it would be more accurate. I wish I hadn’t removed the review from before. Out of respect for my brother I took it down and replaced my bad review with three stars. The truth is this bank is worse than I ever thought possible, go to Newark just over the bridge for properly working atms and good service. I wish I could post pictures here because I have 38 (counted with photos) different times the ATM was out of service within a 6 month period. Any 5 star review is fake. When the bank gets better so will my review. And please don’t contact my brother to ask me to change my review again it’s not professional.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social

• M

  Matt Beltran
  4

  I think this bank has gotten much better over the years. Today I’m happy to say that Wells Fargo is one of the best in this branch is at the top of the game.

  Response from the owner

  Thank you for choosing Wells Fargo. We appreciate your business and you for taking the time to share this feedback. -Shaun, Wells Fargo HL Social

• T

  TripleOG
  1

  Absolute worst bank I’ve been to. Manager and staff are horrible, condescending unprofessional, clearly prejudice and dismissive to customers. It’s a shame people like this are employed by Wells Fargo, if I were corporate I would be seriously concerned by who is representing me.

  Response from the owner

  Hi there. I'm truly sorry to read you were made to feel this way when visiting this branch. I want you to know we take this sort of situation very seriously, and I would like to take responsibility for making sure this is thoroughly reviewed and addressed by a dedicated specialist. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I am concerned after reading your experience, and I would appreciate you giving us a chance to address what occurred. -Shaun, Wells Fargo HL Social

• Á

  Áurea Regina Faria
  1

  I was with a baby in my arms, I was waiting for over an hour, I gave preference to osvaldo's care, who seemed not to have the slightest desire to see me, he decided to beat me out of my tiredness, screwed up with a client until I left without solving my problem, I had to go back to pick up objects that I forgot, and osvaldo was no longer there. did not want to meet me. total disrespect to me and my daughter. congratulations oela unprofessional posture

  Response from the owner

  Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• s

  sabri Silva
  1

  My dad goes to the Wells Fargo in ironbound all The time recently I told him there was one in Kearny closer to him in Harrison and he told me that the last time he went to the Wells Fargo in Kearny 400 went missing from his bank account when he went in to ask what had happened they told him they didn’t know and they were going to “look” for it my dad never checked back and they never called him my question is WHERE IS MY DADS MONEY? How does a bank lose their customers money? Are you taking advantage of him because he doesn’t speak English or what is it.

  Response from the owner

  Hi, Sabrina. We take this issue seriously and appreciate you bringing it to our attention. To ensure I can ask the appropriate team to look into what happened, please email me at [email protected] with more details about the interaction with this team member. I ask that you mention your review and Google username as well (no account numbers). -Nick, Wells Fargo HL Social

• s

  sheriffcr helmy’s
  5

  Best Wells Fargo around!! The whole team is always extremely helpful and fast especially during this pandemic they always strive to help you and provide the best service !!

  Response from the owner

  I'm truly glad to read your review, and I appreciate you taking the time to share these kind words. Have a great day. -Janet, Wells Fargo HL Social

• S

  Simon Madramootoo
  1

  Their atms are always out of service and they basically control your money! If you have a savings account you get a hard time transferring money from you savings to checkings. And if it is a big holiday their atms are always out of cash! Worst baking experience ever!