Wells Fargo Bank W Park St, Livingston

Wells Fargo Bank Reviews

• H

  Howlers Inn
  1

  I've been a Wells Fargo customer since 1977 when I opened my first checking account in San Francisco. Since the Livingston branch closed their lobby to customers last summer, I've decided to move my business and personal accounts at the end of this year to a local bank that cares about service. Try calling, you'll rarely get an answer. I've had it with this bank. If you're new to town you would do better going elsewhere.

  Response from the owner

  Thanks for bringing this to our attention. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• O

  Olivia Rachel
  5

  I always have an unforgettable experience when I go to the Livingston branch! Laura, Mariela, and Monica greet me by my name every time I walk through the doors. They are professional, proficient, and they make me feel valued. They also provide mobile and online banking alternatives which I appreciate it! Keep up the great work ladies!

  Response from the owner

  Thank you for taking the time to leave this thoughtful review, Olivia . I’m glad to read you've had a wonderful experience while working with Laura, Mariela, and Monica. I've made sure these kind words are forwarded to the appropriate teams. Have a great day! -Jessica, Wells Fargo HL Social

• T

  Tasha Foster
  1

  Loved this place and workers. All wells Fargos branches need to reevaluate their customers. You call no answer, but yet it's during business hours. Needed to get another account opened up but they just lost me as a customer due to not answering phone and not really giving a hoot! Hopefully you can get better and do better!

  Response from the owner

  I'm very sorry to learn about your experience attempting to reach this branch over the phone. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Shaun, Wells Fargo HL Social

• H

  Harold Thompson
  1

  Stopped by to deposit money in an account after checking on line and it said that they were open, its closed to walk- ins. Tried calling and just a busy signal at 11:30.. wells Fargo customer service at its finest.

  Response from the owner

  I’m sorry for any frustration, Harold. I can confirm that the drive-thru at this location is currently open. To speak with a banker at this location, please schedule an appointment by calling 406-222-3648. To confirm the services or business hours for any of our locations, please visit https://www.wellsfargo.com/locator. If you’d like to discuss any concerns, please feel free to email us at [email protected] (no account numbers). -Nick, Wells Fargo HL Social

• M

  Marquart Doty
  5

  I just moved here and opened an account. Monica helped me figure everything out. She was so friendly and kind. She really went above and beyond. Please make sure to let her know what a good job she’s doing !

  Response from the owner

  Thank you for taking the time to leave this thoughtful review. I’m glad to read you've had a wonderful experience while working with Monica, and I've made sure these kind words are forwarded to the appropriate teams. Have a great day! -Jessica, Wells Fargo HL Social

• N

  Nancy Chiddix
  1

  Went into Wells Fargo Bank to change my last name and put my husband on the account today and as I was talking to the teller another Lady came up to me rudely interrupted our conversation stating that she could help me only if her 3:30 pm appointment didnt show up and it was now 3:40 pm, her appointment showed up at 3:45 pm and then she proceeded to rudely interrupt my husband and I conversation, at this time she informed me that I could go to Bozeman and take of my business there or make an appointment with her for the next day at 2:30 pm which I had already informed her that today was the only time I had available due to my work schedule. I will be changing banks as soon as possible I am tired of being treated rudely everytime I enter one of their banks. Wells Fargo employees really need to work on their customer service.

  Response from the owner

  Hi, Nancy. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can look into what happened, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social

• A

  Amber Stringfellow
  1

  I'm now waiting for my third debit card! The first two have been labeled as lost. One to my physical address and one to my mailing! I've been going through this for a month. Never saw anything on either. Not even a notice to my email that they have been sent. I sent the whole day at home waiting for one that never arrived 😡 Miss managed accounts and the same repeat problems over and over! I wish there was a zero star. Ridiculous!!!!!!

  Response from the owner

  I appreciate you bringing this to our attention, Amber, and I'd like to escalate this matter to my support team for a thorough review. At your convenience, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. Thank you. -Jessica, Wells Fargo HL Social

• K

  Karen S
  5

  Rachel was our teller on two separate occasions lately. She was friendly, professional, and very efficient. She assisted us with numerous transactions the one visit and she managed to execute them quickly and with amazing patience with us :)

  Response from the owner

  Hello, Karen. It’s wonderful to see that you had such a positive experience with Rachel. Thank you for taking the time to share these kind words! -Shannon, Wells Fargo HL Social

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  Kevin Hutchins
  1

  Wells Fargo drive up used to be open 1/2 hour before the doors opened. NOT NOW! Wells Fargo used to have a change counter. NOT NOW! Now I have to go to another bank to cash in my 'vacation change'. The employees do a good job, but with corporate taking away service that I use, I am wondering why I keep my accounts here.

• S

  Stephen Young
  1

  Not a good experience with Wells Fargo in general. Happened multiple times. The last time I was given a damage control message saying to email them. Not happening.. Provide fair service instead.