Wells Fargo Bank Riverwood Pkwy, Atlanta

Wells Fargo Bank Reviews

• E

  E Sims
  1

  This location closes at Noon but they closed the lobby early as it's 11:30. A rep was waiting at the door to let you know you cannot enter. Short staff and there are arrivals after me being turned away. Major inconvenience!! I rarely cone to the bank and their drive through had 3-4 lanes open but wouldn't accommodate cashiers checks or wire. Wells Fargo where is your service???

  Response from the owner

  I'm disappointed to learn you weren't assisted at this location despite arriving within our posted business hours. To ensure I can look forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I apologize for the experience and look forward to discussing this further. -Nick, Wells Fargo HL Social

• C

  Charmaine Claudine Manalo
  5

  Excellent customer service Ashley Hardeman was able to assist my husband and I with wire transfer for our house closing. She has been very patient and accommodating through the whole process. I wish everyone who works at banks would be like her so everyone will have a pleasant experience with their banking needs.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us. It’s wonderful to see that you’ve had such a positive experience with Ashley. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• R

  Radiance 4
  5

  Vonnie O’Neal assisted me with closing an account, and the experience was pleasant. We had a great conversation, and I never felt rushed with her although other customers were waiting for a banker.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us. It’s wonderful to see that you’ve had such a positive experience with Vonnie. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• E

  Ebony Spotts
  1

  Every time I visit this branch, there is always an issue. Last time I came to cash $100 check and was asked for multiple ids, even though I already inserted my debit card and entered the pin. Then I went to deposit check from myself, and it took 15 mins and the manager to come over and view the check. As if it was fraudulent. I've been with this bank for over 10 years, and maintained a considerable steady balance. Why the h*** would I bring a fraudulent check suddenly. Wellsfargo has been practicing discriminatory procedures from the top and that seems to be funneling down to the branches. Every time I come in there, I get treated with more security than normal. And I used to be a branch manager for Suntrust, so I know the necessary. News flash, not all black people are fraudlent. It's time for me to close my accounts once and for all. Im sick of their racists ways.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• L

  Leslie Perez
  5

  Booked an appointment online for wire transfer and was quickly assisted. Vonnie Neal helped me do the wire transfer and she was so helpful and great customer service.

  Response from the owner

  I’m truly happy to read about your experience with us, Leslie! We appreciate the feedback about your great visit with Vonnie. -Nick, Wells Fargo HL Social

• 1

  123pieface123
  1

  Awful, awful AWFUL! Stood in line for over 40 minutes. They weren't that busy and as a line started to really form, I swear all the tellers went on break. What an actual joke this place is. They all work like sloths and even if there is more than one person working, they can't seem to help more than one person at a time. It's absolutely ridiculous.

  Response from the owner

  Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• S

  Sabrina Wilder
  1

  If I could give no stars I would!!! I went into this location yesterday with my sister to cash a check that had both our names on it. When we came up to the teller station, there were two employees (one male, the other female), and they were both free and we were the only ones in line. The female teller that we were closest to, said that she would be with us shortly. After we waited for several minutes, someone walked up behind us in line. That customer was immediately taken by the male teller that was free while we stood in line and waited for the teller who said she would be with us. While we were waiting, she worked on something on her computer and even had someone come up and help her with something! We waited several more minutes, wondering if someone was actually going to help us, while watching the person that walked in after us get helped. I will NEVER go to this location again. Oh, I forgot to mention that my sister was on a knee scooter, and they could have cared less!!!

  Response from the owner

  I understand your time is valuable, Sabrina, and I apologize for the inconvenience. At your convenience, send an email to [email protected] with some additional details (no account numbers), and I’ll do my best to help. Be sure to include your Google username, full name, phone number, and address. Thank you very much. -Casey, Wells Fargo HL Social

• I

  Infinite Sunrays
  5

  I had an awesome experience at this location. I had a scheduled appt. with Lakesha Johnson and it started promptly on time. Lakesha was very knowledgeable and friendly. I did not feel rushed and she was professional. This location had next day appts. available when other branches had a week to wait or more for an appt.

  Response from the owner

  Thanks for taking the time to share this with us. I’m glad to read you've had a wonderful experience while working with Lakesha, and I've made sure these kind words are forwarded to the appropriate teams. Have a great day! -Jessica, Wells Fargo HL Social

• D

  Destiny Perry
  1

  I just left the branch. I was sitting in the chair for about 20 minutes without being acknowledged on what I needed help with. Once Lakeisha, Lateisha or whatever her name is in the front let the customers that we’re behind me get seated with somebody before me. I know not to come here anymore.

  Response from the owner

  Hello, Destiny. I’m truly sorry about the customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• A

  Akshay Patel
  1

  Very bad experience. We needed a document notarized, one of the employee (African American lady) comes to us and says we are about to close, come back tomorrow. When we argued that we came before it closes, why would you not provide the service then she keep repeating that we close at 5 and we keep saying its not 5 yet. I guess @Wells Fargo does not need our business.

  Response from the owner

  Hi, Akshay. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social