Wells Fargo Bank S Nogales Hwy, Green Valley

Wells Fargo Bank Reviews

• C

  Clyde & Peggie Raabe
  5

  Wells Fargo, in every branch, other than one I dealt with in California, yrs ago, has always treated me with courtesy and in a professional manner. Always responds quickly, when dealing with issues I've had. Green Valley branches, have been especially pleasant to deal with.

  Response from the owner

  I appreciate you taking the time to share this with us. It’s wonderful to see that you’ve had an excellent experience with working with our team members at this location. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• J

  Joan Marie
  1

  We had a personal banker named Dean, who was opening a teen account for my daughter. And he was very unprofessional and was hitting on my 13 year old daughter, for some of the interaction. And he even made it a point to let us know he lived nearby us. Made us feel very uncomfortable and kept us there for an hour and 15 minutes. We wanted to just get out of there and didn’t try to stick around to speak to a manager.

  Response from the owner

  I’m truly sorry to see this, Joan, and thank you for bringing your experience to our attention. Please know we take incidences like this very seriously and want to be sure what occurred during your visit is reviewed and addressed. Without sharing account numbers, please email [email protected] with some additional details, and be sure to include your full name, Google username, phone number, and address. Thank you very much for your time. -Casey, Wells Fargo HL Social

• K

  Karin Smith
  5

  Fantastic bank with awesome staff! Large bank benefits, but a team that makes their members feel special. Always a smile and warm welcome when you walk through the door. Glad to call them my bank!

  Response from the owner

  I’m glad to read you had such a wonderful experience at this location. I've made sure these kind words are forwarded to the appropriate teams. -Jessica, Wells Fargo HL Social

• D

  Dan Laetsch
  1

  I am very dissatisfied with the customer service of the bank "personal bankers" at this branch. They have missed appointments with me, one personal banker was basically hitting on my son and asking my son to go on personal hiking trips with him! Another one told me to call the 800# to find out why my savings account was closed. I'll not go back there except to do business via the drive through. If I keep my account with Wells Fargo.

  Response from the owner

  Thanks for your feedback, Dan, and I'm truly sorry to see this. Could you tell me more about your experiences in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your concerns are reviewed by the appropriate team. -Janet, Wells Fargo HL Social

• J

  Johnny Ruiz
  1

  Tried to get a home loan through them. They had us on a merry go round for six months. They always needed one more thing, it was never ending. Finally we had them stop our loan process out of frustration. We started the loan process through the home builder and were in our house in three weeks lol. And To top things off, Wells Fargo had the nerve to send us a denial of loan letter due to credit score.

• C

  Carol Gautsch
  1

  I would give this bank less than one star if I could. Worst customer service ever at a bank. I cannot believe they do not have a night drop for customers other than businesses.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• J

  JoseAngel Ortiz
  2

  Felt very discriminating when all the workers were staring at us because we were the only Hispanics here, they were watching us and used a very bleak tone with us and with other customers they were very enthusiastic with

• D

  Deanne Raley
  1

  Horrible service, always have to wait a long time in line. Not enough people to wait on customers. Too much chit chat.

  Response from the owner

  Hello, Deanne. I'm sorry to hear about your experience at this location, and I know how frustrating a long wait can be. To ensure I can forward your feedback to the appropriate team, please mention your review on a Wells Fargo location and Google username in an email to [email protected] (no account numbers). Thank you for your feedback. -Nick, Wells Fargo HL Social

• G

  Genelle Lowrance
  5

  I think the entire staff is amazing! Very helpful and quickly out. Thank you Sahuarita branch.

• J

  Joan Laudermilk
  4

  Easy access, free notary. Snacks :)