Wells Fargo Bank W Cordova Rd, Santa Fe

Wells Fargo Bank Reviews

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  Martha Jay
  5

  April was so kind and patient in helping our visiting international student get started in establishing a US bank account. Superb client skills, thanks!

  Response from the owner

  Thanks for taking the time to share! I'm so glad you got the help you needed. -Casey, Wells Fargo HL Social

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  Timothy Edeker
  1

  Withdrew $1200 from my account on Monday. The teller accidentally typed in $120 (missed a zero, honest mistake) - at the end of the day they posted another withdrawal to make up the $1080 difference. Great- all is good I thought. The next day I check my account and the original $120 has been adjusted to $1200 and the $1080 is still deducted. So now my account has an additional $1080 withdrawn with no recourse. Went back to the same bank and they said the manager would call me. Waited two hours and I get a call from the teller(not the manager) who informs me it will take 5 days but that I should call back if it isn’t in my account. So now my account has $1080 missing that Wells Fargo has taken without permission with no timeline for when or if I will be reimbursed. Moral of the story- the devil wears Prada and banks at Wells Fargo.

  Response from the owner

  I'm very sorry to learn about your experience, and I want to make sure your concerns are addressed. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

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  Tom Ireland
  4

  I've had good, fast service at this branch. At Wells Fargo in general, I could do without the fake professional friendliness that the staff has been trained to practice. Please, just complete the transaction and spare me, "How has your day been going so far?"

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  Carl J Carlin
  2

  I am a Wells Fargo auto loan customer, but I do not have a Wells Fargo checking account. My best friend is a Wells Fargo customer and sometimes writes checks to me. My best friend and I share the same home so the address on her account matches the address on my photo ID. Everytime I go to Wells Fargo to cash one of her checks, the first question the cashier asks is "Do you have an account with Wells Fargo?". Not a warm fuzzy feeling. Must be a policy, but it is not very customer friendly and it is not logical.

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  James Esq.
  5

  It amazes me that someone can call themselves an human rights activist but then come to a public forum and shame an employee directly. Shows "your" character and ignorance. Shame on you. I have worked with personal banker, Dalas Perraglio, for a couple years at this branch. He has helped me and my family with so much during hard times. His knowledge and leadership stands out as I see many ppl coming in asking for him by name.

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  josiah martinez
  5

  Great friendly staff! Very knowledgeable and attentive, best bank in Santa Fe! Considering all the media driven frenzy they handle them selves well. I would give 10 stars if I could.

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  Brad Hunt
  1

  This is not a bank. It's a check cashing service. If you need to do any actual banking you have to schedule an appointment which is impossible to do since they don't answer their phone.

  Response from the owner

  Hi, Janet. I'm sorry you've had a frustrating experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please mention your review, Google username, and the reason for your call in an email to [email protected] (no account numbers). In the meantime, appointments can be scheduled online at https://appointments.wellsfargo.com/maa/appointment/details. -Janet, Wells Fargo HL Social

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  Jim Hailey
  1

  Waited 25 mins for help. No acknowledgment and the manager Andrea was there. Had to go to another branch.

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  Joanne Teasdale
  1

  I worked with a personal banker, Dalas Perraglio, who showed incompetence, ignorance, and was terribly rude.

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  Mario Ortega
  5

  Great service! Prefer this branch over any other WF in Santa Fe!