First Bank of Dalton N Hamilton St, Dalton

First Bank of Dalton Reviews

• r

  ray oliver
  5

  Love this bank have had an account here for 15 years very nice bankers and haven't had any problems with my accounts any questions or if I needed help setting something up they are always more than happy to help I think this is a great bank

  Response from the owner

  Mr. Oliver- Thank you so much for taking time to review us! We strive to provide an excellent customer experience, and we are thrilled to know we've met your expectations for 15 years! Thank you again. Best, Jennifer/First Bank

• A

  Adam Abney
  5

  Today I was stranded when my car broke down in the middle of a parking lot. I popped open the hood, and I might as well have been staring at alien technology. I didn't know what to check. I gave it a couple thumps here and there, but when I turned it on, the engine spluttered a couple seconds before dying again. If it wasn't for this young man, I would have had to pay for a tow truck and a mechanic. He didn't have to stop and help; he could have gone home to enjoy his evening. When I tried paying him, he wouldn't accept it, and he said he was happy to help. The First Bank of Dalton is known for its great quality and customer service. I've heard a lot of praises for them. Sometimes it's easy to forget what an exceptional job local banks do. Not only can local banks provide a great quality of service, but it can also feel homier with the friendliness of a close-knitted community. Their employees are not only skilled, but they also embody our southern hospitality and a drive to help each other out. Keep up the great work!

  Response from the owner

  Adam- Thank you for taking time to acknowledge this good deed! We certainly take pride in what we do both inside and outside the scope of our responsibilities here at the bank. So happy you were able to get the assistance you needed!

• M

  ML Brown
  1

  Do not bank here. Horrible customer service. They do nothing to protect you or your account. They do not have draft protection in place. You cannot trust them with your money. When it comes time for your new card,you never get it in the mail. You call and they say they are on the way and they never arrive so you end up going to the bank and then are told oh we ran out of cards. That info would have been more useful 2 weeks ago before the current one expired. Just do not bank here. Also,the only ATMs are at their locations.

  Response from the owner

  Mrs. B- I'm sorry to hear our service did not meet your expectations. As a customer, you do have the ability to link your accounts in order to set up overdraft protection. Also, First Bank is a member of the AllPoint ATM network, which means you have access to over 55,000 surcharge-free ATMs nationwide! Visit https://www.myfirstbank.com/locations to find a ATMs near you. I apologize for the delay in your replacement debit card. Like so many, we are experiencing slower than normal delivery times on some items. However, you can visit any of our full-service branches to have a replacement card printed instantly. Should you have additional concerns, feel free to give me a call at 706-226-5377. ~Jennifer | First Bank

• P

  Pashauna Wingfield
  1

  They’re not approving only Apple Pay but blaming it on apple I’ve used Apple Pay before whey can’t they do their job my god

• B

  Bobbi Booth
  1

  Been banking here for almost 20 years. Will be closing my account this month. Service is now HORRIBLE. You can’t speak to a person period, there is always an excuse or you get voice messages. I will happily go to a bank that can answer the phone and treat you like a person and not a number!!

  Response from the owner

  Ms. Booth I am sorry to hear you've had trouble reaching someone to speak with. Please feel free to call me directly at 706-529-5107. If I am not in my office I will return your call very shortly. All the best, Jennifer/First Bank of Dalton

• J

  John Csima
  1

  I don't know how this bank has gotten 4.8 out of 5? I'm sure the loan department was not included in the 4.8 rating. How can you process a loan for 10 weeks, make those people jump through all those hoops, then pull the plug. In my opinion, a sense of decency is lacking at this bank. If I could rate no stars, I would.

• c

  casey baker
  5

  Really amazing bank, very accommodating and quite friendly. Couldn’t ask for a better place

• M

  Marisa Butler
  5

  Great service just the ATMs are always broken!

  Response from the owner

  Hi Marisa! We do take our ATMs down weekly for maintenance. In addition, we have seen increased activity since the most recent stimulus checks were distributed, which has resulted in downtown to add money. Thank you for your patience! As a reminder, we do have five ATM locations in Dalton and one in Calhoun. We are also part of the Allpoint ATM network. For information on locations, please visit: https://www.myfirstbank.com/locations

• F

  Fadel said
  1

  She said I can't open an account because I am from Michigan. Horrible service

• I

  Iron Men
  1

  Very slow on posting deposits

  Response from the owner

  Good afternoon- I’m sorry to hear that your experience did not meet your expectations. Deposits can be delayed for a number of reasons. If you are not sure why a deposit was delayed, please contact Kyle Ray at 706-226-5377. Best regards, Jennifer