Wells Fargo Bank Riverdale Ave, Bronx

Wells Fargo Bank Reviews

• C

  Cole Cash
  1

  “There is only 1 employee currently working and she is going to lunch soon for 30-45 minutes before she takes the next client.” Everywhere i’ve worked has a set lunch time period not a range, and also how is there only 1 employee who can help anyone at 14:00? Rude. Unprofessional. Unacceptable.

  Response from the owner

  Hi, Cole. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• E

  Eslainy Rodríguez
  1

  I was in this bank and there was a cashier she was ta liking about her life whit a customer for long time and she was slow, and they have bad customer service. Her name is Angela Russo

  Response from the owner

  This is not the customer experience we strive for, Eslainy, and I’d like to take a closer look into what happened. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• O

  Oneik Rose
  1

  When you enter the bank you are not welcome by any of the workers. They all walk pass by you with the heads straight ahead. Also was sitting for more than 2 hours until I was finally acknowledged, to be told it would have been my turn except someone else had booked an appointment online so she will have to see that person before me. Horrible experience would not go back there.

  Response from the owner

  I understand your time is valuable, Oneik, and I apologize sincerely for the inconvenience. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll make sure your concerns are addressed. Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• G

  Gilbert Matos
  1

  Always a 45 minute wait. Only two banker that can assist you with personal banking and one is not available most of the time . I have been at this bank at least three times this month and waited from 45 minute to two hour. Meanwhile their are three tellers with no line their not doing anything.

  Response from the owner

  Hi, Gilbert. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• c

  carol jackson
  2

  I checked the time before , going 9:30-4:00 the bank was closed,there were a lot of men in hazzard suits spraying. Lobby was open for Atm but it would not give me the amount needed.they need to post if they are closed and when they will re-open. I have to travel by public transportation from far. 3 buses. There was no bank worker in sight at riverdale location. I was there 11:30 am

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• M

  MrRide OrDie
  1

  I applied for Wells Fargo Private party Auto Loan in early April. That process alone was a bad start. I uploaded necessary documents online that was needed to complete the loan process and some of the documents were rejected but I didn't know until I checked about 2 days later. Twice that happened with no communication for my "Loan representative". I got approved for the loan I wanted at $5000 and that gradually went up to close to $5500 as other charges were applied. Shouldn't a complete disclosure of charges be done upfront as its a general loan and not applied gradually after 2 weeks? Finally got that done and went to nearest branch to complete the process. Process on the first day went smoothly. Got a call the 2nd day that the seller was given too much money so I had to go back to give back close to $500 which of course is delaying the process again as the bank is not close to me and it is the weekend. So 2 days later I go back and return extra funds that they shouldn't have given in the 1st place. A few days later I call my loan represenative for an update and he asks if no one calls me. Apparently the seller didn't fill out a few documents correctly and they didn't review them at the time and they have no contact information for him. I call the bank and of course its true. Again a screw up on their part. They got his contact number but the rep that had it is not at work and they cant get in his desk and I no longer had it. So this goes on for another week. The rep comes back and says he is trying to contact the seller. I get in contact with the seller as I found his number and call him. He says they did speak and they no longer need him. No one calls me to tell me this. I call a day later and its confirmed so they then tell me its no longer in the branch's hands I have to deal with the phone reps. This isd only part of my experience involving the loan but still one of the worst parts. The car has been sitting in my garage since April 2nd, today is May 22nd and I still do not have a title with no errors on my part.

  Response from the owner

  Hi there. I'd like to thank you for your detailed review and apologize for the customer service you've received with the auto loan. Please email [email protected] with your Google username, and be sure to mention your review on a Wells Fargo location (no account numbers). I'll make sure your concerns are forwarded appropriately. Thanks again for your feedback. -Janet, Wells Fargo HL Social

• C

  Charles Jan
  3

  Nothing really special to recommend it. No accounts that offer anything that creates a reason to have one. The service is okay. The tellers are okay, but besides processing your transaction, there is nothing special, and customer service is okay, although I found Wells Fargo's policies (not specifically this branch's, or it's CSRs) are not customer friendly. In fact, when my father died, pursuant to a provision in NYS state law for small accounts, a few local and national banks provided a very simple process, while Wells Fargo refused to provide the simple process the law both allows and absolves them from liability for providing, instead requiring otherwise unnecessary court proceedings.

• Z

  Zhen Sun
  1

  I was sitting for waiting a banker who was just chatting with a man for 30 mins. They were talking and laughing. I did not hear they talking anything about Wells Fargo service range. Finally, a gentleman helped me. I still fell angry about this Wells Fargo personal banker.

  Response from the owner

  I'm sorry for any frustration, Zhen. Let me look into what happened. Please email [email protected] with your full name, Google username, phone number, and address (no account numbers). Be sure to mention this review in your email. Thank you. -Liz, Wells Fargo HL Social

• S

  Sam Ha
  5

  Wish, I can give them more than 5 starts. I always have wonderful experience there. Jason S went above and beyond to help me with personal loan.

• T

  Truthful Spark
  5

  It was the biggest Blessing ever to open an account at Wells Fargo bank at Riverdale Avenue, Thanks for the excellent, Professional and Pleasant Services that they have.

  Response from the owner

  We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us, Sadek. -AJ, Wells Fargo HL Social