Capital One Bank Johnson Ave, Bronx

Capital One Bank Reviews

• A

  Ashley Ferguson
  1

  I wouldn’t say the customer service was up to par the way it should have been. I went to open up an account & credit card and was given very little to no information about the different credit cards they had available. The man whom I believe was the manager or in charge that day seemed annoyed that I was asking multiple questions about an account and credit card that I was going to open at their bank. A few things could have been avoided if when I inquired about the different credit cards they had available, that they would have been more informative instead of just brushing my questions off. To be honest I left thinking I should have went to a different bank entirely. They should really work on their customer service & communication skills. Also, they definitely should be more informative when people ask questions. It’s probably best you go to a different bank location of Capitol one if you have questions because they aren’t informative in this location. It always appears they just want to have an easy breezy day & go home and a bank where people need important information is not the job that you should have that kind of attitude.

  Response from the owner

  We hear you on this 100% and will be sure to get your feedback in front of the right eyes.^AS

• R

  Renso Maria
  1

  I have a business account with this bank and I arrive at 4:30pm to make a deposit when the bank closes at 5pm. When I get to the Teller named JOSE, I immediately notice his angry face and he tells me "this is not a good time to make a deposit", but I decide not to answer him. He keeps talking in a disrespectful way saying that I have to leave and go to another branch tomorrow. I told him that for my safety I don't want to leave with the money back. JOSE even questioned if I was the owner of the account with another teller, saying that I can't be the owner. When I told him that I was the owner, he was surprised. I complained that he treated me disrespectfully and he just said that this is not a good time to make deposits. I told JOSE that I was late because I had a difficult day and he replied back that HE ALSO HAD A DIFFICULT DAY. People like JOSE can't be working at a bank as good as Capital One. Unlike JOSE, another teller respectfully came to explain to me the reason why after they closed the vault they have a limit of money. Something that I understood immediately.

• D

  DreiDrei
  5

  Been my bank for over 8 year's now, & has always done a great job. Whenever I need help the employee's are right there, & respectful as ever. Thank you.

  Response from the owner

  So happy to hear we're hitting all the marks.Thanks for the props here, Drei.^AS

• E

  Efe Joan
  5

  I had a slight issue today (wont get into details). I called the branch and left my information for the supervisor to call me back (who ever it was i spoke on the phone with, i am sorry if it sounded like i was taking my frustration out on you) ...the supervisor called me back, and fixed my dilemma. Honestly the remarkable level of customer service i received today, i just had to leave a review. Thank you sooo much!! Such a great location, small but they truly are welcoming and help you with your banking needs to the best of their abilities.

  Response from the owner

  Psh - that dilemma never even saw us coming (hey, sometimes it pays to be small). Thanks for sharing the love - this one's really got us busting out the dimples. ^JG

• g

  grigor amiranashvili
  1

  Horrible service, I called in the branch for 5 times no one was answering. After 6th attempt teller answered. After transferring to Alex, the banker promised me to verify something than I called Back and the other Lady banker said she will not do it. No proper greeting over the phone, not mentioning their name, not saying good buy, not thanking for a business, not asking if there anything else they can help. just trying to get rid of you ASAP. No Basic customer service or people skills.

  Response from the owner

  This isn't the experience we aim for, Grigor. We'll be getting this feedback into the right hands to ensure your voice is heard.^AS

• j

  juan Perez
  1

  services so poor jesus , first they forgot to provide me with paperwork that i need to sign and now i can't log in to online banking cause they place the wrong birthday day

  Response from the owner

  Hey Juan - We definitely understand the frustration here. If your account access is still a no-go, give us a buzz at 888-464-0727 so we can troubleshoot over a secure line. ^AJS

• E

  Elizabeth Cecala
  5

  The local Capital One Bank. It's really the only branch in town since they got rid of the other one on 231st Street.

  Response from the owner

  Thanks for the awesome review, Elizabeth. Don't forget to take advantage of our self-service options such as mobile deposit and online chat for your banking needs. ^AB

• D

  Dudie Silberman
  4

  This is a small but nice back with friendly employees and a convenient location.

  Response from the owner

  Thanks for the review, Dudie. Glad to hear we’re making the grade. Feel free to stop by, give us a ring (800.655.2265) or login and chat for all your banking needs!