Wells Fargo Bank US, Alexander City

Wells Fargo Bank Reviews

• J

  Jessica Solis
  3

  It always takes so long just to deposit money..The atm seems to be working maybe half the time... Is there another wells fargo in alex city al? The wells Fargos in baldwin county ars much better

  Response from the owner

  Hello, Jessica. I apologize for the frustration this has caused, and I want to make sure any concerns you have are addressed. Without sharing account numbers, feel free to email me at [email protected] with your full name, Google username, phone number, and address. You can also visit https://www.wellsfargo.com/locator/ to find other branches in your area. -Jessica, Wells Fargo HL Social

• l

  linda hardman
  1

  This bank has been declining in service for a long time. No transaction is easy. They make it difficult for you to cash checks. It’s even worst when you go in and want to take a large amount from your owe account. The staff is not polite at all. Glad we are cutting our ties with them. We have been at this location since it was South Trust.

  Response from the owner

  Hi, Linda. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• W

  William Brooks
  1

  Call the bank , introduced myself, indicated that I had a checking account with the bank and was interested in a small loan $5000+ for twelve months. Girl said well we would have to run a credit check and interest would be between 9.9% and 22%. You would think that they might would check to see how much money I had in their bank, what my current credit rating was (they provide this monthly to me) and even see what they could do to make this a painless procedure?? No, cut and dried!! Will be moving my account to another bank as soon as I can.

  Response from the owner

  I’m sorry we weren’t able to meet your expectations, William. Please email me at [email protected] with your Google username and any other concerns you may have, and I’ll do my best to address them (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well. Thanks. -AJ, Wells Fargo HL Social

• A

  Alan Daniel
  1

  Tried to deposit cash into my wife's checking account . Teller informed me she could not take a cash deposit because I didn't have her id. It's funny that the ATM didn't complain about the same cash. Just another reason why I changed banks.

• J

  Joe Mallory
  1

  We have had trouble several times just trying to deposit checks into our checking account! It seems one particular teller in the drive through is responsible for this! If we where going to cash a check written to us and keep the money I could see a little more but going into our checking account I donot understand! It has got to the point we are going to another bank after 20 years with ya'll!

• A

  Alicia Shah
  1

  They act a little snobby there, not all of them, but enough for me to not go except on Saturdays and ONLY if i really got to. Also, i run a business and 1 time i went to get a bunch of rolled coins. Once given to me, there was NO way i could carry all them rolled coins and 5s, 1s, 10s, etc without something to put them in. But, the teller looked at me, waiting for me to collect and go.. when i asked for something to put them in i got looked at funny and she said they had nothing to put them in and thought i brought something to put them in. This was all last second for me, i didn't know i needed all that till i got a call from an employee of mine... so, after explaining how the NICE ladies at the other branch usually give me an empty coin box to use, magically she came up with an empty penny box. But, also didn't bother to help me fill it up either. The branch one jefferson street is so much better!! Love the ladies over there! They do EVERYTHING they can to make life so much easier on me, while wearing a REAL smile on their faces! Too bad i got to go today... they really should open the jefferson branch on Saturdays, might get a little more business... just sayin...

• k

  katie futral
  5

  Love this branch. Prefer this one over any in alabama we have been to. Very friendly, knows customers by name. Would recommend to anyone.

• C

  Chase Gray
  1

  Horrible service from staff and management