Wellby, Powered by JSC FCU W Shaw Ave, Pasadena

Wellby, Powered by JSC FCU Reviews

• A

  Alyssa Curiel
  5

  10/10 They are absolutely wonderful! I had an APR OF 16% with a different company for my car and WellBy got me DOWN to an APR of 3.74%!!! Ashley was more than helpful and extremely friendly in helping me refinance my car. If you ever need to refinance, definitely come here!

  Response from the owner

  Thank you for your five-star rating, Alyssa. Our team strives to deliver the best member service possible and we are thrilled to see that was your experience with Ashley and her team. Thank you for being one of our valued members!

• J

  James Cooper
  5

  10/10 I was buying my car at a dealer 250 miles away and Ashley and her team stayed late to get my paperwork completed so I didn’t have to stay the night. 2.44% Thanks so much!!

  Response from the owner

  Thank you for your five-star rating, James. Our team strives to deliver the best member service possible and we are thrilled to see that was your experience with Ashley and her team. Thank you for being one of our valued members!

• r

  rosa galindo
  5

  Ashley Jass provided great customer service. Thank you for helping me with my loan.

  Response from the owner

  Thank you for your five-star rating, Rosa. Our team strives to deliver the best member service possible and we are thrilled to see that was your experience with Ashley and her team. Thank you for being one of our valued members!

• C

  Claude Walker
  5

  Excellent customer service always available to help you always friendly faces. A place where they know your name and always willing to help you no matter what whether you come in and see them or over the phone.

  Response from the owner

  Thank you for your kind words, Claude. Our team strives to deliver the best member service possible and we are thrilled to hear that was your experience. Thank you for being one of our valued members!

• O

  Olivia Llanas
  1

  Lack of communication, unfriendly, and unorganized. Completed a checklist and my loan processor couldn’t obtain a phone number from the document nor scroll down for a title that was sent. Kept being pushed around over and over. I do not recommend this location. Not helpful at all!

  Response from the owner

  Hi Olivia, We’re sorry to hear you were not satisfied with your experience. This is not the member experience we strive to provide and appreciate you sharing this so we can pass the details along to our leadership. If there are any more details you’d like to provide, please email us at [email protected]. Thank you for being a valued member.

• L

  Lulu Lynn
  5

  This is one of my favorite branches! They are always so friendly and attentive and willing to help. The staff is always so friendly and helpful I always leave with a smile. Thanks for the amazing Service!

  Response from the owner

  Thank you for your kind words, Lulu. Our team strives to deliver the best member service possible and we are thrilled to hear that was your experience. Thank you for being one of our valued members!

• M

  Melissa Chapa
  5

  The tellers up front always accommodate my needs or concerns always attentive and knowledgeable.. completely satisfied ..would highly recommend JSC Credit Union.

  Response from the owner

  We’re glad you had a great experience, Melissa! We will pass your message on to the team. Thank you for being one of our valued members!

• D

  Dora Chapa
  5

  I am a happy member ! Customer service is amazing ,I'm 100% satisfied with JSC Credit Union

  Response from the owner

  Thank you so much for sharing your experience with us, Dora! We’re thrilled to have you as a member.

• R

  Rose Family
  1

  Been banking with jsc for years and due to my birthday being august 31 my ID was expired and I needed to pull my rent money out of my account ESPECIALLY AFTER HURRICANE HARVEY made me late on rent as it is!The manager refused to give me my requested amount of my own money!Even though my ID is expired u can clearly see that I am the person on the ID also could check that I've banked there for years!THESE PPL AT THIS LOCATION DO NOT CARE ABOUT HELPING THEY'RE CUSTOMERS AT ALL I WILL CALL CORPORATE AND GIVE THEM A DETAILED DESCRIPTION OF WHAT HAPPENED!

• d

  desi guerra
  5

  Great credit union to help with your loans or any of personal business , very helpful staff !

  Response from the owner

  Thank you for your review! Our primary focus is to provide the best products and services for our members. Your feedback helps us continue to make the best decisions for future enhancements. Thank you for being one of our valued members.