Webster First Federal Credit Union Providence Rd, Whitinsville

Webster First Federal Credit Union Reviews

• S

  Seth Gain
  1

  My favorite thing about this bank is when I deposit a check and it just bounces instead of it even being charged all the way through. Happened twice and I know for a fact they didn't even try to charge it through I have access to my company's banking account. Probably will be changing banks

  Response from the owner

  Seth, we're sorry to hear about your experience depositing checks. We'll be forwarding your comments to our management team for review.

• j

  j s
  1

  bad hours for a working person. atms dont always have money or are down. when i need money, im only allowed so much and they wont allow me more so i have to go to the atm a couple days in a row to get the money i need. allow more money or have better hours. this is the year 2022, $500 sometimes isnt enough and closing at noon on wednesday? come on

  Response from the owner

  j s, we'll be sharing your comments with our management team for their review.

• N

  Nancy Hill
  5

  The customer service, dedication and personal touch that this bank has is amazing. Recently I had an issue with a Cobra premium payment and Robin (the bank manager) went above and beyond in helping me resolve the issue. They genuinely care . Such a rare find in today's environment.

  Response from the owner

  Thanks for the kind words, Nancy!

• L

  Linda Wright
  5

  I have been a member of Webster Credit Union or Webster First Federal Credit Union as it is now known for more than 30 years. In all of those years I have found every employee to be courteous, knowledgeable and helpful. I have used WFFCU for mortgages, loans, checking and savings accounts all without incident. WFFCU is a "hometown" institution in the best sense of that word. I would like to specifically thank Trudi from the Whitinsville branch. She has always been so helpful for all of the years I have known her at the credit union. Speaking to her is like speaking to a friend. I have recently moved to Florida and even from here, Trudi helped with a question that I had. The credit union is an asset to the people of Massachusetts. I would highly recommend.

• D

  Dana B
  5

  May not have the most up to date ATM, but I still love my bank. Friendly staff.

  Response from the owner

  Thanks for your review Dana! We'll forward your comments about the ATM to our management team. We're always looking to improve our members' experiences!

• J

  Jason Glennon
  5

  Been a member for 20 years and have had many loans through them. All the employees over there and have been excellent over the years.

  Response from the owner

  Thanks for the kind words, Jason! Making our members happy is what makes us happy!

• L

  Lisa Foley
  5

  Excellent service, they treat you like a person, not a number. No outrageous fees.