UniBank Church St, Whitinsville

UniBank Reviews

• C

  Courtney Leger
  1

  I hope the corporate board at unibank sees this and understands in this moment a one size fits all policy isn’t always the best fit. After a week of almost no sleep, constant care for my immediate family as well as my uncle and grandfather, a very exhausted human wasn’t afforded kindness when it’s always free and easily given. That not only could the correct expectation have been set the first time, but employees should always be kind at a minimum and should always handle these situations with care.

  Response from the owner

  We apologize for your inconvenience while we strive to perform our proper due diligence for all of our customers.

• J

  Jessica Fountain
  5

  I've never used this branch but they've been calling me and asking me to call them back. I called back today, but they were unable to tell me why they've been calling or connect me with the agent who called me in the first place. Honestly, I got freaked out because they asked identifying questions (which is totally reasonable to access my account information, I recognize!). Anyway, this is suspicious and I didn't like it. ): Edit: The branch has since followed up with me to clarify. Thanks for the quick response 💚

  Response from the owner

  Jessica, thank you for your feedback and revised review. We strive to provide the best customer service possible and are happy to have assisted you.

• S

  Scott Wheeler
  5

  Unibank has been outstanding to work with, and made the process of purchasing a home incredibly easy. They are always friendly and courteous and handle our business needs very well. Highly recommend Unibank.

  Response from the owner

  Scott, thank you for the five star rating and your wonderful review. We appreciate you taking the time to tell us about your experience!

• I

  Imotobank Dealership
  5

  I have a business that is 45 minutes away from Unibank. We have been Blessed with this exceptional relationship. I cannot say enough good things about how they have accommodated us. They have given us state of the art check services for remote deposit, they have given us personal bankers to talk with, they offered to bring their bank to our doorstep.They really worked hard to help us move our relationship to this terrific service oriented bank. I would say it is my best advice to pass on the big cookie butter banks and build your relationship with Unibank. Thanks Bo Dailey, Mike Stone, Shannen Gray, Jeff Bajema and the rest of the team. May God Bless your efforts.

• D

  David Makela
  1

  While I'm not a customer, my recent experience is enough to never consider becoming one. Recently I used a Unibamk ATM, I attempted to withdraw $500 dollars, the ATM never gave me the money yet it was deducted from my account. I called Unibank and left a message advising them of my problem, 37 hours later I received a call and was told I had to file a dispute with my bank. I already knew this because I called my bank to make them aware of this issue as well. My complaint is the representative that called me had no compassion, gave brief answers, never once apologized and could really care less that I have to be put through the ringer to get my property from their ATM. I wanted to know simple things like why do I have to dispute the issue with my institution when it was Unibank's ATM? Has anyone ever had this problem? What is the turn around time? The representative was robotic and couldn't really care less because I'm not their customer. Thankfully I'm not in dire need for this money at the moment, I could only imagine the stress and strain on anyone that is in desperate need of their money. I'm sure Unibank has wonderful employees, and many may have great experiences. I unfortunately did not, I will say I'll never use another Unibank ATM in my lifetime.

• E

  Erin Johnson
  5

  Excellent courteous staff and very professional services at this bank! I am a new customer and had a great experience with this bank, from the highly professional manner in which customer service was provided, to answering every one of my concerns and questions, to opening an account. I highly recommend!

• S

  Shayne Carey
  1

  Would never recommend this bank, they thrive on being the worst. If you call and have an issue with transactions they are more than rude. Does not matter if your asking a simple question or requesting that one thing to be changed on your transaction details they give you the hardest time and are more than impatient with the customers. Go to dcu they are much better

  Response from the owner

  Hi Shayne, Thank you for your feedback. We apologize that your recent transactions with us fell short of expectations. We strive to give the best customer experience every time. Please call us at 800-578-4270 to speak with our Supervisor who will be happy to assist you.

• T

  Tom Google
  5

  Great bank. They are always there to help you when you walk in and there's free coffee. Bank manager Michael is always helpful. Previous manager Wendy was also always helpful. They must pay them well or something :-) Seriously, they are a cut above the other banks.

  Response from the owner

  We strive to provide the highest level of service for our customers, and are very thankful for your wonderful review! We will share your comments with Mike and Wendy. Thank you!

• R

  Robin Hessmann
  5

  Kenny was professional, proficient and incredibly friendly and helpful. He assisted me with changing my PIN at the ATM, as well. Great experience.

  Response from the owner

  Thank you for the review and the kind words. We are pleased you had a good experience!

• J

  Jacqueline D
  1

  This bank since getting slightly bigger has been screwing over their customers! They allowed my card to keep being used knowing I didn't have the funds n charged me 137 for a 17 n 12 dollar transaction they did this to my sister for 821 bucks! N refund to refund their error. If you want to be screwed over this is the bank for you! Been here since 2013 n I am now switching banks!