Webster Bank Canal St, Ellenville

Webster Bank Reviews

• H

  Henry Kozuch
  1

  I drove an hour to cash a check from my Aunt drawn from this bank which was a wedding gift. The manager, Barbara, told me she refused to cash the check because - "because you are not a member, it is my perogative to not cash this check.". She claimed the check was altered and I asked her to call the person who issued the check, which she surely had in her computer files. The check was written quickly, it wasn't altered. But she still refused to try and reach her Webster client, my aunt. She refused. She was rude and entitled and what an awful thing to do someone - to choose not to help a person by not making a phone call.

  Response from the owner

  Dear Mr. Henry Kozuch, We would like to work towards a resolution, so if you are willing, please reach out to us at [email protected] to discuss this further. Please do not share account or SSN numbers in this communication.

• C

  Chicky628
  1

  For a branch that seldomly has more than two customers in the building at the same time I fail to understand the logic in having all their phone calls diverted to daggone Jericho NY. For the 21 minutes I stayed in queue I could have walked to the branch itself and gotten a bite on the way home faster. Poor customer service in my opinion.

  Response from the owner

  Dear Chicky628, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please email us at: [email protected] if you'd like to share anything else. Do not share account or SSN numbers in this communication.

• R

  Roland Vanetten
  1

  They started closing on Saturdays. What's the point having your bank in your neighborhood. If you can't get to your account on weekend. 🤬

  Response from the owner

  Dear Roland Vanetten, we appreciate your honest feedback, as we are always looking for ways to improve.

• L

  Lovey M.
  1

  I would have gave it no stars if possible. This bank sucks do not open an account here. One day I had questions about my account the teller behind the counter couldn’t help and the manager from the back and he couldn’t help me. The staff doesn’t even know how to work their own systems let alone answer a question definitively. This bank is a JOKE!!!!!!

• J

  Juan Carlos Blandon
  5

  I'm been doing business with them for over 30 years I have never had a problem . Keep up the good work !

• M

  Mary Schultz
  1

  Terrible customer service. No support offered at all.

  Response from the owner

  Mary Schultz, Please reach out to us at [email protected] so we may assist you in moving forward towards a resolution. Please do not share account or SSN numbers in this communication.