Webster Bank Talcottville Rd, Vernon

Webster Bank Reviews

• C

  Carl Traceski
  1

  Opened an account several years ago with the agreement we would not be charged a service fee if we maintained a certain minimum balance in our accounts. Last month they started charging us a service charge. I tried contacting ANYONE in the entire bank who could address our issue and evidently there is some secret section that holds that power but do not have a phone number. Horrible customer service! It seems they WANT us to bring our business elsewhere.

• S

  Saqlain Ali
  1

  Stupid bank policy they want me to give them actual copy of social security to keep. When I asked the manger name Valera (Valera) about possible of information leake under unforeseen circumstances. Her answer was "why would it be leaked"! Didn't like her attitude. Also, when I asked her if your bank have policy in place for keeping the clients protected at all times, according to the bank manger " it's not something she could share with a customer nor she can give the copy once becoming the member of Webster Bank"! I am confused why there keeping the physical copy of my social security card if the cannot assure they cannot customers about protecting the private information if leaked. I find this shocking, the Webster Bank should not ask for such a private information to keep in a physical form. If they cannot assure the clients about protecting such information. I'm very disappointed by such policy. I decided not to become their they're customer! Nor I would recommend others to become member of Webster Bank!

• D

  Devjit Nandy
  5

  Alex the public Notary is very friendly and helpful. Helped to notorized documents on multiple occasions. Also pople working on this branch are very helpful in nature. Even though I don't have any account associated with this bank, they never treated me as an outsider. Thanks for all the help so far.👍

• M

  Musical Colors
  5

  Great bank! Everyone is always helpful, kind and courteous. Ive been using this bank for almost 20 years.

• S

  Stone Rain Productions (Sauron)
  5

  My name is Jesse and I am new to the Vernon area and needed to visit my bank. I was greeted and taken care of by Alexandra, who shook my hand and welcomed me to the area. She was so nice and friendly and spoke with me for a good 10-15 minutes. When I left she said it was nice to meet me tand shook my hand again. This was the best interaction I've ever had at Webster and I felt so welcomed. Thank you again Alexandra, you certainly made a mark on me and I am looking forward to doing more business with my new local branch. If Webster would like to reach out for further information, please feel free to contact me. Thank you Alex!

• B

  Blayze Up
  1

  I went in there to cash some checks. They had 3 people on the counter and 2 customers being helped. A forth banker comes in and completely ignores me. The 3rd banker just helped someone in the drive thru then starts helping one of the 2 other bankers while I'm still the only one in line waiting. After 10 minutes of being ignored, I walked out and cashed my check elsewhere and that took me just about 2 minutes. I will never do business with this Webster. I never been ignored at a Webster bank like i was at this location.

• P

  Philip Oswald
  5

  I do most of my banking at this Webster, mostly due to how helpful the management has always been. As a small business owner they have been excellent for my company.

• Z

  Zelin Yun
  5

  Forgot my ATM pin and reset it with the help of one nice and patient teller, great experience.

• B

  Bonita Lee
  1

  Question is: is there something Webster can do? Things are offline all the time, waiting period is aweful, and employees are rude. Worst bank i've ever had, ever.

• T

  Tom Garofolo
  1

  1 teller at 11am in a Friday. Had to leave after waiting 10 minutes