Webster Bank Sunrise Hwy, Patchogue

Webster Bank Reviews

• A

  Alexandra Burke
  1

  Worst bank! Ever since they switched from Astoria it has been terrible! The customer service is nasty and rude, and the computers are always down leaving customers with NO access to there money at times! This is unacceptable from a bank and I am switching asap!

• M

  Mark KIrol
  5

  I go there to make deposits as part of my job and they're always courteous and accurate. The place is also really nice inside.

• M

  Mike jandris
  1

  This bank has become ridiculous. Only 1 teller working inside and covering 2 drive up lanes. I waited almost 45 minutes on drive up... I was 2nd car.....cannot leave once in line. Astoria was never like this.

  Response from the owner

  Dear Mike Jandris, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you would like to discuss this matter further please reach out to us at: [email protected]. Please do not share account or SSN numbers in this communication.

• J

  Joanne Baggs
  1

  The WORST bank I have ever dealt with by a long shot! They closed the branch by me.. now I travel to a farther one to wait online.. tellers very rude & inattentive.. then they closed for 2 days due to snow with no one going in to reconcile the ATM.. so deposit sat in there for 3 days & they bounced things on me & I had to call & wait I hold for almost 2 hours to have the charges reversed! Horrible service... now I will move everything from this sorry excuse for a bank!

  Response from the owner

  Dear Joanne Baggs, We would like the opportunity to address your concerns. Please reach out to us directly at [email protected] when you have a chance. Thank you, and we look forward to hearing from you. Please do not share account or SSN numbers in this communication.

• C

  Cathy Clayton
  1

  Terrible customer service! Lame and unhelpful. Will not do banking here.

  Response from the owner

  Dear Cathy Clayton, We would like to have a better understanding about your experience. Please reach out to us at [email protected] at your earliest convenience and we will do our best to resolve this with you. Please do not share account or SSN numbers in this communication.

• m

  ma b
  1

  Been a customer since the bank was longisland savings OVER 30 yrs. went to cash a stimulus check for someone after asking a million & 1 questions & Saying we do cash checks But won’t EVEN asked to deposit it & refused Nice way to extend some courtesy to a long standing CUSTOMER DONT EVEN DESERVE THE 1 STAR

  Response from the owner

  Hi Ma B, we regret to hear that you had this experience with us. If you would like to discuss this matter further please reach out to us at: [email protected]. Please do not share account or SSN numbers in this communication.

• J

  Joseph Sganga
  2

  I have been with them since fidelity...over 30 years. Now all my checking accounts charge me 2 dollars. No matter the balance. No notice. Nickel and dime you. Horrible way to treat lifelong customers. At least let us know

• C

  C Q
  1

  Astoria was great. The Astoria tellers were great. Sterling has taken over and fired Astoria associates and closed branches and now the service stinks. It’s too bad.

  Response from the owner

  Hi C Q, we appreciate your honest feedback, as we are always looking for ways to improve. Please email us at: [email protected] if you'd like to share anything else. Do not share account or SSN numbers in this communication.

• E

  Edward Heege
  1

  If i could give them a zero i would. this bank should be investigated for its practices. Absolutely horrible.

  Response from the owner

  Edward Heege, we regret to hear that you are displeased with your recent experience with us. A Sterling representative will be happy to assist you. Please email: [email protected]. Do not share account or SSN numbers in this communication.

• R

  RT
  1

  The people are horrible, and the branch is worse. So run-down. Every time I'm in there, it reminds me of the 1980's. I make a withdrawal, and ask for $100 bills...and the teller tells me she has none! I thought she was joking. Worst bank ever.