WEA Member Benefits John Nolen Dr, Madison

WEA Member Benefits Reviews

• E

  Emilee Deck
  1

  This company has the worst communication. I have been waiting over 9 months now to switch my investments over from them due to a new job. Each time we contact them, they lose our paperwork or claim they didn't know about the request. I'll be at this job 9 months now and my money is still sitting with them instead of accumulating interest with my new job/income. I cannot stress enough how awful my experience with this company has been.

  Response from the owner

  Emilee, We apologize that you’ve been frustrated with the process to move money out of WEA Member Benefits. The processes we have in place are designed to protect our participants and their accounts. Our Retirement Investment Services Manager will be calling you today to work with you to help you understand what we still need from you to complete your request. Kind Regards, WEA Member Benefits

• S

  Steve Henderson
  1

  DO NOT USE WEA for you vehicle, home or other INSURANCE. They will drop you if you have a claim, or if they think you fit a certain criteria. HORRIBLE, reprehensible behavior. RUN, DO NOT WALK away from WEA.

  Response from the owner

  Hi Steve, we are sorry to hear you are unhappy with your recent experience with us. At WEA Member Benefits we offer a variety of insurance solutions to fit our members’ needs. In conversations with our staff, we have offered to quote you with another carrier that may be better suited to fit your needs. Please call us at 1-800-279-4030 if you would like to explore our other options. -WEA Member Benefits

• E

  Erich Utrie
  5

  Very diverse investment choices coupled with professional investment services. I have had my 403b with them for years and just set-up Roth IRA accounts for my daughters; they made the process VERY simple! This organization is a true advocate for the financial needs of teachers and their families!

  Response from the owner

  Dear Erich, Thank you for taking the time to leave us such a kind review! We are so glad you had a positive experience working with our team and look forward to continuing to work with you and your family. -WEA Member Benefits

• S

  Susan Weber
  5

  Always helpful and knowledgeable. They keep us informed whenever they decide to change investment companies. We have never had a bad experience and our 403(B) has made nice gains.

  Response from the owner

  Dear Susan, Thank you for leaving us a review! We are pleased to hear about your positive experience working with WEA Member Benefits. Providing a positive customer experience is one of our top priorities. The satisfaction and success of our members reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to continuing working with you. -WEA Member Benefits

• M

  Mary Smith
  1

  There are REAL PROBLEMS at this place! Over a year ago, I pointed out to Bridgette Howell that the final amounts in the TSA ' s changed from one day to another for the SAME date. Nothing has been done to ameliorate this problem. Most recently, I asked to have funds returned for an indirect rollover. The person with whom I spoke had no idea what to do. I had to wait for her to call the school district to find out what two of their own employees had already told me: that this was possible and that it could be done within 60 days of the withdrawal. I was then told by another employee that the time limit was up - WHICH WAS ALSO INCORRECT because THEY counted the days wrong! I left a voice message for Ms. Howell and she did not answer me. The next day I called again. They KNEW I was planning to come to Madison from Milwaukee but STILL delayed (Bridgette) getting in contact with me. I AGAIN called and was told Bridgette would answer me within 15 minutes. I called after half an hour and got a message that they were in meeting until 11:15!! Nothing but run- around! A number of the people at WEA should be fired because they are incompetent and do not really serve the educators. I have beed repeatedly treated rudely and have reminded them that I- and other teachers p- r the ones paying their salaries!

  Response from the owner

  Dear Ms. Smith, We regret that you had a negative experience with Member Benefits. Your frustration is evident and understandable. This does not represent the member service experience we strive to deliver. We take reports such as this very seriously and while we cannot assist with this specific situation in this response, we encourage you to contact the Vice President of Retirement and Investment Services at 1-800-279-4030, Extension 6639 to discuss further. We look forward to finding resolution for you and hope that you will allow us to continue to serve your financial needs.

• M

  Morgan Earp
  1

  Sherry, one of the customer service representatives, doesn't actually want to help the customer. She didn't answer my question, and acted as though I were insane. A faulty answering machine with an indicipherable Indian accent would of been of more use and would cause less stress.

  Response from the owner

  Morgan, we are sorry to hear you didn’t have a positive experience. Please call 1-800-279-4030 and ask for our Retirement and Investment Supervisor.

• B

  Bob Phillips
  5

  Exceptional company serving exceptional public educators in their pursuit of financial wellness and security.

• G

  Gloria Fuller
  5

  Always friendly & extremely helpful. Everyone goes above & beyond to give answers to financial questions. They are all AMAZING!!!!

  Response from the owner

  Dear Gloria, Thank you for taking the time to leave us such a kind review. We are so glad you had friendly and positive experience working with our team and look forward to continuing to work with you! -WEA Member Benefits

• L

  Lynda Pratscher
  1

  Over 9.5 years invested into Long Term Care insurance lost.

  Response from the owner

  Lynda, We are sorry to hear about the loss of your WEA Trust Long Term Care (LTC) benefit. We want you to know that WEA Member Benefits is a separate organization and operates independently of WEA Trust. The LTC benefit you lost was part of a group product with WEA Trust. You will want to contact them directly at (608) 276-4000 to share your feelings. WEA Member Benefits offers individual products (like auto/home insurance and IRAs). WEA Trust offers group products (like health insurance) through school districts and as part of the state public employee insurance pool.

• E

  Elliot
  5

  Very innovative organization with customer service held very highly.