Washington Trust Bank US, Spokane

Washington Trust Bank Reviews

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  Simba Mufasa
  5

  Great customer service, if you frequent this bank they put three effort n time into remembering your name. 9 out of 10 times they are timely n finish whatever service you're using with them quickly n send you on your way. Their online banking can be a troublesome sometimes but that's few n far between. They do an excellent job on fraud security making it almost impossible to have your identity stolen n then fraudulently use your accounts. The only thing I do feel is extremely frustrating is the fact that the only two branches on the Westside of state are in Seattle n Bellevue, this makes it EXTREMELY frustrating n difficult for me when as a server I have tips I need to deposit n other things n I am unable to complete such tasks unless I want to drive 1hr-1.5hrs away to do something as simple as make a deposit. I go back n forth between Spokane WA. n Tacoma WA. on a weekly basis, it would be AMAZING if you guys opened up a branch in Tacoma WA.! That would help people like me out tremendously therefore I won't have to open up a new account at a completely different bank, I'd like to just stick to one bank, the one I trust the most, n is my favorite, WA Trust! Thankyou!

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  Dave M
  1

  Hopefully I can save you some time by insisting that you to go to a different branch because you will just end up having to do so anyways. I dont know if it's laziness or incompetence on why they can never handle the simplest transactions but either way avoid this branch

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  Shad Cramer
  5

  I'm a small business owner and was looking for a bank that was a good partner in an SBA Loan and personal auto financing. The checking and business checking packages here are extremely friendly. I was approved for a line of credit and auto loan with 100% up front information, great rates, and very fast turn around. The benefits of this bank are to many to list. I'm coming out of Numerica and this is hands down a better product at WA Trust. I was very surprised to read the negative reviews on this list. I would take them with a grain of salt. I am an individual who does not appreciate being mistreated as a customer and I'm not afraid to be vocal about it. I have had an outstanding experience with WA Trust as a business owner and through personal needs.

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  Travis Liles
  1

  Worst branch in the area. They use a third party company for collecting the ATM deposits, and when half of my cash deposit was “lost in transit” they charged my account plus and overdraft for the lost money and told me it wasn’t their problem. I would never recommend this branch to anyone I know, and in fact I do quite the opposite regularly. I would give zero stars if I could.

  Response from the owner

  Hello Walter. We are sorry to hear that you had a negative experience at our branch. We would like to hear more about what happened and try to make it right. Please call our local Priority Service team at (800) 788-4578 if you would like to discuss further. Thank you for reaching out.

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  Victoria B
  5

  Jake C was such a huge help when setting up my account. I switched over from US bank and am so happy with the change. It is so much more accommodating and helpful.

  Response from the owner

  Thank you for submitting a review, Victoria - and welcome to Washington Trust! We will make sure to pass along your kind words to Jake.

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  Taylor Crawford
  1

  Avoid this branch! On two occasions recently I have had to go to another branch to complete my banking needs due to the branch manager's total ineptitude. This costs me time and a lot of grief that could be easily avoided with a manager that is trained properly and possesses even basic decision making skills.

  Response from the owner

  Hello Taylor. We always strive to provide great customer service and we are sorry to hear that you had a negative experience. If you would like to discuss it further, please reach out to our Priority Service team at (800) 788-4578. We would like to hear more about the situation.

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  Lauren McKenna
  5

  Every time I go through the drive-thru or have gone into the branch itself, the customer service is ALWAYS excellent....have an awesome repoire with the staff in Airway Heights & have never had a problem with my account; Bravo Zulu to all as we say in the Navy. Thank you!!!!

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  Lamour Solutions
  5

  Great people and friendly staff, will be banking here for all new accounts.

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  Scott Cahill
  5

  Had to cash a check, they did it right away with out hassle

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  Paul Scott
  1

  Been getting run round with them