Washington Savings Bank Broadway Rd, Dracut

Washington Savings Bank Reviews

• J

  Junior De souza
  1

  I wouldn’t recommend this bank. They constantly send me advertisements to open an account and after a few I decided to try them out. As a loca bank and they offered some decent benefits in my point of view. After applying online for a checking account said pending approval I was impatient and called them. First contact was really hard to since they not big and there aren’t many people available to help. They said I had something on my credit from a credit union in CA I used to bank with for 160 bucks and there fire they can open an account. I got my credit report and notice there wasn’t anything on it plus my credit score was on high 700’s. My takeaway from this is this is a very selective bank, unless you trying to get your self some headache I recommend you just going to a credit union. Also the person that spoke to me on the phone who’s responsible for the account openings was extremely rude and didn’t care about my business at all. They keep sending me advertisements by mail which is pretty annoying. They should stop I’m out. I bank with DCU now they didn’t screen me like there’s people did. Stay away bad business.

  Response from the owner

  Dear Junior DeSouza. We sincerely apologize for any inconvenience. Please call me directly to help resolve any issues at 978-569-1650 Sean Lydon SVP Retail Banking

• M

  Mike V
  1

  Card has been hacked twice in three months! I don't what Jindal of security they have but one more time and I'm pulling my money and going elsewhere.

  Response from the owner

  Dear Mike V, we sincerely apologize for the inconvenience. Please call me directly to resolve at 978-569-1650. Sean Lydon SVP Retail Banking

• T

  T W
  1

  If you care about timely mobile deposits for your business or online banking, look literally anywhere else. Every couple of weeks, their website just decides to boot your devices out and not let you break back into your own account without contacting them by phone during their business hours (when you’re using the correct information/password). Their advice is usually “delete the cookies” like it’s 1997 and when you do, still nothing works and they have to reset your account manually. This bank has a long way to go to match any other competitors in the 21st century. Been meaning to for a long time and just didn’t want to deal with the hassle, but canceling this account asap

  Response from the owner

  Hi TT, The bank takes your online security seriously and we often upgrade to keep current with industry best practices. A recent upgrade implemented a one-time passcode (OTP) system to access the online services. We apologize for any inconvenience this may have caused. Please give us the opportunity to rectify any issues and contact me directly at (978) 569-1603 Jennifer Valadao, AVP Retail Banking

• S

  Scott McIntosh
  1

  This is the email I received when I tried opening an account: My apologies for the miscommunication. Our geo target is within a 25 mile radius of the bank. "My Town" is unfortunately 28 miles away. Reply to WSB: If only your bank asked me where I work as that would of have qualified me. Poor business, shutting the door on potential customers (I can't imagine how they treat their customers).

  Response from the owner

  Hi Scott, Sorry that we only open checking accounts for people who live or work within our general area. I'm sure there are many closer options to you and can help you find one. Please contact me if you wish to discuss. Sean Lydon VP Retail Banking (978) 569-1650

• M

  Michael K
  5

  Washington Savings is a great place to bank and it has great service and rate for both loans and deposits.

  Response from the owner

  Thanks for the great rating!