WaFd Bank S Fashion Blvd, Murray

WaFd Bank Reviews

• k

  kelly keel
  1

  We have loved Washington Federal. We have had our mortgage for 15 years and until this year, they have been great. We have had to deal with them 3 times this year and all 3 times the branch manager has been so upsetting. She takes forever to return calls resulting in problems. Today she gave us information that was incorrect costing us a thousand dollars. I don't know if she doesn't know how to read her systems or what is going on. We feel that she does not care about us as clients. If she would have returned our calls the first day or second day we tried last month it would have avoided so much pain and saved us alot of time and money but instead it took us a week to get in touch with her with no returned calls just persistent attempts from us. I wish we could give a better rating. If we were currently recieving the service we have for the first 14 years it would be a 5, but this is horrible.

  Response from the owner

  We're sorry to hear you had a disappointing experience with the local branch. We are escalating your feedback to the local management team for review.

• C

  Cindy Bradshaw
  5

  You leave this branch with a smile on your face. They are so wonderful and they know who you are right when you walk through the door. You are no just a account to them, you are a friend.

  Response from the owner

  Hello Cindy, Thanks so much for the 5-star review and for taking time to share your feedback. We are glad we have provided you with great customer service. Thank you for allowing us to serve your banking needs-Jazmin R.

• K

  Kevin Williams
  5

  Friendly, knowledgeable, professional bankers who always seem to remember me. For the first time in life, I actually enjoy going to the bank.

  Response from the owner

  Hello Kevin Williams, Thanks so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs. -Mike J

• J

  JonesyJulien
  1

  Never open. Like. Are y'all a front for something?

  Response from the owner

  Hello, We're sorry to hear you had a disappointing experience with the local branch. We are escalating your feedback to the local management team for review

• C

  Cliff Phillips
  5

  Very helpful and polite, personable and professional

  Response from the owner

  Hello Cliff Phillips, Thank you for your 5 Star review. We appreciate your business and are happy we were able to assist you with your banking needs. Thank you for being a part of WAFD Bank! Rebeccah M