WaFd Bank W Aztec Ave, Gallup

WaFd Bank Reviews

• D

  David Baca Jr
  5

  Been banking here for quite a few years now. I've always had great customer service from very professional employees. Great customer support, and advice, especially from Ms. Tanona Antone. I had the pleasure today of meeting Ms. Marvina Pete, bank manager. She was very helpful in helping me with some of my banking needs. Very professional! I look forward to working with her in the future. I know that I made the correct decision in bringing my business to WaFd Bank. Thank you.

  Response from the owner

  Hello Mr. Baca Jr. Thank you so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs

• A

  Alana Hillman
  5

  My husband and I had an excellent experience with Washington Federal while looking for a local bank.  We were in the process of buying a home when our Arizona bank unexpectedly couldn't finance an out of state property.  I must have called 10 places before getting a return call from Kathy M. at the Gallup branch of Washington Federal.  By the end of that first phone call I knew that I wanted Kathy to be our loan agent.  Kathy was knowledgeable, patient, and detail-oriented; and was always accessible by phone or email.  We also worked closely with Gwyn H., who knew the home buying process inside and out.  Gwyn was able to proactively address some of the issues associated with transferring documentation from another bank, found ways to help us save money on closing costs, and even linked us to reputable outside vendors.  We found Washington Federal to be large enough to offer every service we wanted or needed, but small enough to provide personalized service.  One thing (among many) that we really liked about WAFD is that they don't re-sell mortgages.  This gives WAFD more flexible financing options, and also made us feel more comfortable with the continuity of our financial services.  The branch hours are normal banking hours, which I understand can be difficult for people working out of town.  However, there is a 24 hour drive-up ATM, and on multiple occasions Gwyn and Kathy opened early or stayed open late to accommodate our schedules.  We are very, very pleased with our new bank.

  Response from the owner

  Hello Alana Hillman, Thanks so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs. -Mike J

• J

  J Stockton
  5

  I love this bank!! They have the friendliest and most helpful people working there. I was able to set up a new account in no time at all. Thank you Justine for all your help!!

  Response from the owner

  Hello J Stockton! Thank you for your Stellar 5-Star review of Justine and her team at our Gallup NM office! We appreciate your feed back, look forward to continuing to service your banking needs and appreciate your business with WaFd Bank! - Daniel F

• B

  Bertina Morgan
  1

  They don't switch there answering machine off when they OPEN. I've been calling for an urgent matter and no answer.

• R

  Rolinda S
  1

  The ladies are always rude and grumpy. I hate coming here and service is so slow!

  Response from the owner

  We're sorry to hear you had a disappointing experience with the local branch. We are escalating your feedback to the local management team for review.

• S

  Sparky Presley
  1

  Not open on weekends, not open late. Some of us work distance out.

  Response from the owner

  Hello Geri Lyn, We are so sorry to hear about your negative experience with Washington Federal. Are you aware our Client Care Center is open Mon- Fri 7am to 6pm, Sat and Sun 9am to 5pm PST? Will you please contact our Client Care Center at 800-324-9375 to discuss your experience? Thank you- Rebeccah M